Job description
Essential Job Responsibilities:
- Promote and maintain positive customer relations
- Interact and liaise with Customer, Sales Departments, Applications Engineers, Manufacturing Service Dept., Product Managers, Planning, Purchasing, Shipping and Receiving.
- Respond to incoming calls and emails
- Pricing
- Obtaining Purchase Orders
- Quote and Quote follow-up
- Schedule follow-up
- General Business
- Orders
- Contract review of purchase orders
- Document the customer repair problems such that the repair technicians can understand and duplicate the problem
- Enter Return Authorizations, Service orders, Repair orders, Parts orders, and returns delivery into CRM/ERP systems
- Evaluate and gather repair data to complete order details, for shipment release
- Scan PO/backup paperwork
- Self-Starter
- Research and analyze historical data to determine appropriate action
- Ability to multi-task under the pressure of a large volume work load, work within a deadline and prioritize work flow
- Reports
- Physically take inventory in finished goods
- Update order in SAP with current status
- Accounting
- Understanding of accounting principles in order to calculate estimates, quote and approve repair jobs
- Assist with invoicing questions or AR issues
- Research order discrepancies
- Maintain and Pull information for various audits throughout year
- Create Credit/Rebill
- Other duties as assigned
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