Job description
Zonar customer experience employees are on the frontlines of ensuring that our customers have the best possible experience with us and our solutions. These experts are our customers’ central contact for deployment, integration, troubleshooting, ideas, questions and anything else they need.
This team is one of our largest for one simple reason: customers are the most important people here. We invest heavily in providing the tools and resources you’d need to help them. In turn, you’d be the customer’s voice and champion. If you’ve got their back, we’ve got yours.
WHAT YOU WILL DO
- Respond to internal & external customer requests via phone, email, or chat.
- Document, track, and monitor problems to ensure timely resolution of customer issues.
- Escalate problems as necessary.
- Validate and process qualified hardware returns.
- Cross collaborate with internal departments.
- Provide support to internal employees.
- Ensure our customers succeed with Zonar products and services.
WHAT YOU WILL BRING TO THE TEAM
- Prior customer Support experience Preferred but not required.
- Good written and verbal communication skills
- Time Management
- Outstanding customer support skills
- Proficient in Microsoft Office, Excel, Word & Outlook
- Prior Customer Relationship Management software experience a plus
- Good problem-solving skills.
- Ability to work alone or in a group to solve complex problems.
- Position offers day shifts, swing shift, and grave shift.
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