Department Support Assistant

Full Time
Des Moines, IA 50314
Posted
Job description
Overview

MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.

Responsibilities

GENERAL SUMMARY
:
Performs clerical work and coordinates communications within the assigned nursing unit. Facilitates communication between the nursing unit and other hospital departments.

ESSENTIAL FUNCTIONS
:
  • Performs clerical duties for the nursing unit by maintaining charts; answering multi-line phones; greeting and assisting customers in a friendly and timely manner; and sorting and distributing mail.
  • Utilizes computer applications (Electronic Health Records, etc.) and communication technologies (Teletracking, Vocera, Hillrohm System, etc.) effectively.
  • Communicates patient information or department needs such as dietary, environmental services, and all Information Technology issues.
  • Maintains a safe, neat, and organized work environment by ordering and stocking supplies, forms, and equipment as necessary. Identifies and reports problems with supplies or equipment; enters repair requests; and conducts environmental rounding.
  • Prepares documents and records in compliance with regulatory requirements.
  • Demonstrates work practices consistent with safety, security, and infection control policies, including adhering to the Safe Medication Handling protocol for both delivery and removal of medications.

MARGINAL FUNCTIONS :
  • Conducts auditing of records, data, and transactions per unit management team request.
  • Maintains meeting room schedules.

Qualifications

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
:
  • Must be 16 years of age or older

Pay Range
$15.00 - $18.84 /hour

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