Job description

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

We are seeking energetic, forward-thinking professionals to join our Information Technology group. You will have the opportunity to work on global teams to identify the biggest opportunities as well as tackle the biggest challenges at the intersection of healthcare, information, and technology. We offer technology professionals incredible opportunities to learn from others, to challenge themselves, and to enjoy a reward that technology careers don’t often bring: the satisfaction of helping to save lives.

The position will work as the global team lead of the Application Packaging and Deployment Services team. The position will function as a business liaison to understand application repackaging and deployment needs throughout the regions, divisions and down to country / sites. The person would be responsible for working with relevant stakeholders serving as the central point of contact throughout the application lifecycle from repackaging requests to deployment. The position will collaborate with the managed services and other outsourced packaging teams to repackage application source ensuring that established best practices are employed. The resource will coordinate quality checks, user acceptance testing and be responsible for scheduling/monitoring/troubleshooting the deployment of repackaged applications through System Center Configuration Manager (SCCM). This position also requires strategy and direction for future of repackaging efforts based on ITIL and vendor best practices. The position will also manage the tools and processes for the repackaging effort as well as ensure ITIL processes are followed. The candidate will drive automation and efficiencies among the packaging and deployment services teams to streamline processes, reduce manual efforts and drive down operating costs. Timely, effective communication with stakeholders will be required throughout this process to ensure updates on deployment progress. The role requires a technically strong person who is resourceful, has a strong presence globally, regionally, and divisionally, is highly self-motivated, attentive to detail and able to effectively prioritize and execute tasks in a high-pressure environment.

Education:
Bachelor’s degree in Computer Science/IT preferred however relevant experience with no degree will be considered.

Required Skills:
2-4 years of experience with application deployment using System Center Configuration Manager (SCCM)

Strong technical knowledge of Windows operating systems.

Excellent interpersonal, written, and oral communication skills with the ability to communicate effectively across all levels of an organization.

Ability to present technical ideas in business-friendly and user-friendly language.

Proven analytical, evaluative, and problem-solving abilities.

Exceptional customer service orientation.

Preferred Skills:
3-5 years of experience with application packaging experience in Flexera Admin Studio / Scripting

Practical experience with our Company's standard desktop environment and business applications

Good working knowledge of ITIL framework

Good working knowledge and understanding of ServiceNow for Change, Incident Management (support and fix issues) and Knowledge Management for any documentation

Our support functions deliver services and make recommendations about ways to enhance our workplace and the experience of working at our organization. Our support functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees

Current Contingent Workers

US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:
Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Requisition ID: R234168

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