General Summary of Position
Under the direct supervision of the Nutrition Services Supervisor and the Patient Services Manager, the Dietary Aide perform a variety of duties from serving food items to patients, associates, and guest, to dish room/sanitation duties. Dietary Aides are cross-trained to work every position on the tray line: i.e., starter, expo, checker, Hospitality Aide. Dietary Aide serves food to customers in a friendly, courteous, and professional manner, as well as clean up after serving hours. The Dietary Aide under the direct supervision of the Nutrition Services Supervisor maintains the sanitation standards in compliance as indicated in the cleaning schedule/assignment in the serving area as well as all of the equipment and dining room tables. Some light food preparation such as cold salads, grill items, cold sandwiches, cutting pies and cakes, preparing desserts, etc., is required of this position.

Primary Duties and Responsibilities

• Assembles prepared food on trays for regular and therapeutic diets if needed.
• Maintains serving area in a clean, neat, and orderly manner before and after meals are served.
• Delivers food trucks to the patient floors and to patients as specified if needed. Returns trucks to the dish room at the designated times.
• Responsible for washing pots and pans, making sure they are stocked after being completely dry if needed.
• Disposes of trash and garbage three times a day, more frequently if needed.
• Delivers clean dishes and utensils to the designated area.
• Sweep and mop floors after each meal, clean walk-ins and storage area as well.
• Assists with the preparation of salads, desserts, and nourishments.
• Check with nursing personnel if an
• Required to work weekends, holidays, and rotating shifts. Assist customers with any requests and/or complaints.
• Returns all unused items to the refrigerators, freezers, or store-room, properly wrapped, dated, and labeled and place in the appropriate place after each meal. Follow break schedules as indicated.
• Tends and loads dish machine after meal times if needed. Maintain good attendance.
• Maintains serving area in a clean, neat, and orderly manner. Knows and understands all the departmental policies and procedures (MSDS, safety, infection control, sanitation standards, portion control, diets, NPO's, supplements, etc).
• Assists in maintaining the restrooms in a clean and sanitary manner. Directly responsible to respond to customer needs/requests in the department as well as outside the department, in a helpful manner at all times, even in crisis situations.
• Performs any major cleaning duties as assigned by the supervisor. Responsible for handling cash if cashiering for that day; responsible for following proper cashier and cash handling procedures.
• Cleans all equipment per cafeteria cleaning schedule.
• Responsible for handling cash if cashiering for that day; responsible for following proper cashier and cash handling procedures.Assists the supervisor with checking line temperatures and records on the appropriate form.
• Maintain good customer service skills when dealing with public/patients/co-workers. Must report to the supervisor when the register lines are long (10 customers or more) to ensure speedy service to our customers.
• Call patient by last name, using words like
  

  
  

  Minimum Qualifications
  Education

  • High School Diploma or GED preferred

  Experience

  • Some food experience preferred

  Knowledge, Skills, and Abilities

  • Ability to comprehend and follow the policies and procedures for MedStar Southern Maryland Hospital Center.
  • Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position.
  • Ability to demonstrate ethical behavior that supports the MedStar SPIRIT Values, hospital's mission, values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.
  • Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.
  • Ability to work effectively with people from a variety of culturally diverse backgrounds.
  • Ability to maintain patient confidentiality.
  
  
  
  

  Why MedStar Health?
  At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

  • Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
  • Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

  About MedStar Health
  MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

  MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.