Job description

Employment Type:
Full timeShift:
Day Shift
Description:
Director of Admissions, McAuley
Conveniently located on the campus of Trinity Health Muskegon, McAuley Rehabilitation and Wellness is a post-acute rehabilitation senior community offering private rooms to our guests so they may heal with the support of therapy, high clinical staffing ratios, pastoral services, and in-house physician services. McAuley Rehabilitation and Wellness offers therapy services seven days per week and master's trained social workers work tirelessly to ensure a safe discharge occurs.
Director of Admissions works with direction from the Administrator/Executive Director and in cooperation and collaboration with the Community’s Leadership Team and THSC System Office and staff, the Director will oversee and manage all admissions related functions. The Director is responsible for the delivery of professional and attentive customer service that exceeds industry standards and provides a behavioral model for all employees within the Community. The Director is accountable for the building's budgeted census. The Director will proactively develop and execute solutions to enhance admissions flow and maintain or exceed budgeted census.
MINIMUM QUALIFICATIONS
Bachelor’s degree with 5-7 years experience in admissions, customer service, hospitality, or community relations or equivalent combination of education and experience.
Retail, customer relations and /or hospitality experience a plus.
Previous experience working in long-term care or with the geriatric population preferred Supervisory experience preferred.
Must lead by example and possess superior customer service skills and professionalism.
Flexibility to adapt to ongoing change and work in a fast-paced, customer driven environment.
Interpersonal skills to drive collaboration, commitment and productivity when working with cross-functional teams, customers and end users.
Self-starter, highly motivated with high energy level.
Demonstrates superior written and verbal communication and presentation skills.
Possesses a high degree of personal accountability, responsibility and independent decision making abilities with the skills to plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures of the organization.
Position requires minimal travel (less than 10%) within the Community’s geographic region and to home office in Livonia, MI.
*Our Commitment to Diversity and Inclusion*
**
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Location: 1380 E Sherman Blvd,Muskegon,MI 49444,United States of America, Muskegon, MI 49444

Location: 1380 E Sherman Blvd,Muskegon,MI 49444,United States of America, Muskegon, MI 49444

Job Type: Full-time

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