Overview

Apache Casino Hotel property is comprised of a 132-room upscale hotel with a gift shop, meeting and banquet rooms, casino with table games and over 800 slot machines, 360 Restaurant, a family-style or upscale restaurant with table service, Summit Coffee bar, loft bar, Apache Grill, a 50,000 square-foot event center, a convenience store and administrative offices, owned by the Fort Sill Apache Tribe of Oklahoma. The Director of Human Resources is responsible for oversight of human resources for Apache Casino Hotel, Apache Homelands and Fort Sill Apache Industries.

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel, and live the mission of providing exceptional service at all times
• Provide leadership direction in accordance with the organizational structure
• Produce advice and directives regarding policy and team member operating measures
• Consult legal counsel as necessary to ensure operations within human resources comply with federal and state law.
• Recommend and establish employment-related economic strategies, objectives, and policies.
• Recruit, interview, and assist with selection of team member to fill vacant positions in upper management.
• Oversee development and maintenance of operating plan and budget.
• Advise management in appropriate resolution of team member relations? issues.
• Reviews benefit plans on an on-going basis to ensure they are performing at an acceptable level.
• Reviews casino compensation plan to ensure compensation levels are at an equitable level for the surrounding labor market.
• Oversee preparation of reports and recommend procedures to reduce absenteeism and turnover.
• Maintain contacts with outside suppliers and vendors to provide innovative team member recognition and events like awards, luncheons, property-wide functions and other related activities.
• Attend scheduled management meetings and present human resources related information to department managers.
• Provide feedback to department management regarding HR issues, and make recommendations for improvement.
• Assist department managers as requested in identifying potential and existing areas for concern, and provide input to resolve problems.
• Work closely with department managers to determine core competencies and technical skills needed for recruitment.
• Establish and maintain appropriate professional relationships with regulatory agencies, educational institutions, business leaders, community leaders, and others that may serve as strategic partners.
• Determine work procedures, assign duties, prepare work schedules, and oversee workflow.
• Use best efforts to maintain harmony and resolve department grievances.
• Perform other related duties as may be assigned by reporting senior.
• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
• Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Assume a role of authority as necessary; set an example for coworkers; delegate responsibility and empower team members to make decisions; provide constructive feedback to others.
• Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Ability to maintain a calm demeanor during stressful situations
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise

• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others? styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member may be regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may occasionally be required to stand/stand for prolonged periods, walk, climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The team member may be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test, and obtain a gaming license.