Job description

Company Overview

For more than 50 years, Berkeley Food & Housing Project (BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the Bay Area - Alameda County, San Francisco County, Contra Costa County, Solano County, Sacramento County, San Joaquin County, and Amador County. We are proud of our team members who are very dedicated in our mission to ease and end the crisis of homelessness in our communities.

Position Summary

The Director of Operations is responsible for developing and executing operational strategies within the IT, Facilities, and Quality Improvement functions to support the mission and strategic direction for Berkeley Food & Housing Project. They will also partner with the Executive team to support Real Estate Development. The Director of Operations reports directly to the COO and is an integral member of the Leadership team.

Essential Duties and Responsibilities

• Drive operational objectives to meet BFHP’s strategic goals.
• Provide leadership oversight and administrative directions to the IT and Facilities Departments and drive Safety and Quality Improvement initiatives ensuring they support the strategic direction and mission of the organization.
• In collaboration with the Human Resources Department, hire, onboard, train, supervise, evaluate, and terminate as necessary all Operations and Compliance staff.
• Develop, implement, and evaluate operational policies and procedures for all areas of responsibility. Ensure all policies and procedures comply with applicable local, federal and state regulations and laws governing business operations.

Facilities

• Oversee facilities set up, maintenance and health and safety programs including coordinating short and long-term capital and facilities goals to align with the agency's mission. This will include office setup and move- in, on-going maintenance to residential sites, and unanticipated facilities events.
• Plan, coordinate, and schedule building and ground improvements and maintenance including but not limited to mid to large-scale maintenance capital projects, relocations, and repairs.
• Oversee repairs of agency-wide equipment, mechanical systems, and other related maintenance contracts.
• Manage safety programs and develop controls such as creating safety policies, conducting risk assessments, conducting hazard analyses, ensuring formal monthly safety and health-related trainings, and preparing internal monthly reports for the leadership team.
• Work with the COO, Director of Programs, and Director of Real Estate Development on program and space design on new developments, promoting inclusiveness and resident centeredness.
• Ensure buildings, internal processes, and staff are compliant with federal, state, and local building regulations and facilities accessibility and accreditation standards not limited to the Building Department, Department of Health and Safety, OSHA and CARF.

IT

• Oversee the Information Technology function and equipment procurement by providing oversight, direction and coordination with IT contractor related to organization-wide technology planning and utilization.
• Align and prioritize IT goals and projects with organizational objectives and strategies.
• Ensure a secure and quality IT infrastructure for the effective delivery of IT services across the organization without interruptions.

Quality Improvement

• Oversee all functions of CARF reaccreditation.
• Work in partnership with the COO on the implementation of client electronic files, program and agency dashboard.
• Oversee the process for new and closed client file including tracking, printing, filing, and storage.
• Ensure compliance with HIPAA requirements for privacy/security practices
• Lead quality and performance improvement strategic planning efforts and work with leadership to prioritize activities and projects.
• Drive own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit own timesheets and approve staff timesheets in a timely and accurate manner.
• Work within the framework of BFHP’s Code of Conduct.
• Perform other tasks as assigned by supervisor.

Qualifications, Skills and Abilities

• Bachelor’s degree in Business Administration or Operations Management required. Masters preferred.
• 7+ years’ of operations, safety, and quality management experience. At least 2 years’ experience in leadership and management role.
• Commitment to serving individuals experiencing homelessness. Prior experience with nonprofit organizations strongly preferred.
• A demonstrated track record of successful business operations management, strategy development, and project management. Experience with CARF accredited facilities strongly preferred.
• Proficiency in Microsoft Office Suite. Excellent understanding of information technology and information management. Experience working with various software including Salesforce.
• Excellent verbal and written communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
• Ability to maintain professional conduct, attitude and appearance at all times.

Special Requirements

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
• Must be able to receive and maintain criminal and credit records clearance.

Physical Requirements

While performing the duties of this job, the employee is

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, language, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Given the nature of our work providing direct services to clients, BFHP has a mandatory COVID19 vaccination policy*

Compensation range: $130,000-$160,000 depending on experience

Job Type: Full-time

Pay: $130,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Berkeley, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• operations, safety, and quality managment: 7 years (Required)
• leadership: 2 years (Required)
• CARF accredidation: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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