Title: Director of Food Operations

Reports to: Chief Program Officer

Status: Full-Time, Exempt

Hours: Monday - Friday, 7am-3pm with occasional evening & weekend hours

Location: 86th Street Office and 180th Street Warehouse (upon opening)

West Side Campaign Against Hunger (WSCAH)—established in 1979 and one of the largest and most successful food pantries in New York City—provides emergency food assistance and supportive services, including access to benefits like Supplemental Nutrition Assistance Program (SNAP), to low-income New York families. West Side Campaign Against Hunger's mission is to alleviate hunger by ensuring all New Yorkers have access with dignity to a choice of healthy food and supportive services.

WSCAH provides nearly 4 million pounds of healthy, fresh food to more than 75,000 food insecure individuals annually via WSCAH's 86th Street location, home delivery, and 29 partner locations across NYC. The Director of Food Operations leads WSCAH's overall food operations to ensure that WSCAH's community of customers have access with dignity to a choice of healthy food.

Overview:

The main areas of responsibility for the Director of Food Operations include, overseeing a team of staff and volunteers to successfully carryout food procurement, food rescue, inventory management, food safety, sanitation, food order fulfillment, delivery and distribution. This position manages the food department's budget and ensures that WSCAH is maximizing in-kind food resources and successfully maintaining expenses to remain within budget. In Fall 2023, WSCAH is opening up a new warehouse location located on 180th Street in Washington Heights that will have over 7,000 square feet of storage space, including dry, cold and freezer storage. The Food Operations Director will play a key role in the optimization of this space to support efficient and effective emergency food distribution.

Compensation and Benefits:

The salary range for the Director of Food is $80,000-$90,000 based on skills and qualifications. WSCAH offers a comprehensive benefits package, including 100% company-paid medical and dental insurance for employees and applicable dependents, company-sponsored life insurance, 403b retirement plan with 6% match after one year of employment, as well as paid holidays that include a winter break between Christmas and New Year's Day and vacation leave.

Organizational and Program Management

• Be an active, participatory, team and mission-focused member of Leadership team of WSCAH
• Represent WSCAH at external meetings, including the Roundtable and other emergency feeding collective purchase groups
• Collaborate with Director of Partnerships and Community Engagement to ensure successful fulfillment and delivery of all partner and home delivery orders
• Support WSCAH's volunteer program, including, assigning and training volunteer roles and responsibilities to maximize pantry operations, ensuring safety, and policy adherence
• Train staff and volunteers (as appropriate) on warehouse safety, use of equipment, and vehicles
• Maintain welcoming and efficient service for customers
• Establish and maintain positive relationships with co-workers across program areas - assist co-workers when necessary and be a strong team player

Competencies

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Project/Resource Management – Establishes plans and priorities; organizes human, physical and financial resources; delegates tasks and responsibilities appropriately; coordinates and multi-tasks; simplifies and clearly communicates complex information
• Flexibility and Adaptability – Willing and able to change work tasks when needed; shifts priorities based on work demands. Assesses and balances competing values (i.e. policies and mission needs), and operates effectively in the face of uncertainty and change.
• Data Driven Decision Making and Team focused Problem Solving – Reaching sound conclusions and recommendations based on the analysis of pertinent/available information. Taking calculated risks in uncertain or ambiguous situations in order to make sound, innovative decisions and to address problems.
• Communication – Effectively conveys information both verbally and in writing. Listens effectively. Promotes and models effective teamwork. Works well with people of all levels both within and outside of WSCAH; welcomes differing ideas and points of view and encourages participation at the highest levels.
• Professional Demeanor – Willing to align professional goals with the needs and priorities of the organization and believes in the importance of doing so. Demonstrates commitment to the job and organization as well as strong initiative and self-motivation to learn, develop, and succeed. Willingness to accept personal responsibility and be held accountable for outcomes

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

WSCAH is committed to a diverse, equitable and inclusive workplace. WSCAH is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, age, or other legally protected status.

COVID-19 Vaccination Requirement Notice

Candidates for this position must have received or be willing to receive the COVID-19 vaccine by date of hire. All individuals hired for WSCAH positions that are on-site and/or require in-person interactions must be fully vaccinated against COVID-19 unless otherwise prohibited by law. WSCAH complies with federal, state, and local laws with regard to accommodations related to this policy.