Under the leadership of their Director/Administrator/Vice President/COO, provides management of financial and administrative activities. The responsibilities for this position including, but not limited to, human resources, program/business development, strategic planning, regulatory compliance, and other fiscal and administrative roles.

In addition, this position will be administratively responsible for the operations of the facilities, materials, and staff for Rehabilitation Services. Operationalizes changes to ensure cost, quality, and satisfaction targets are achieved. Develops and monitors the budget, outcomes in finance, quality and satisfaction, program, clinical improvements, staffing levels and performance. Serves & represents HFHS on various internal, external, and local community committees.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Financial

• Management of department financials including clinical and research. Develop and maintain various management systems with spreadsheets and databases to assist with this process. Review, at least monthly, the financial performance of the department, corrects errors, and develops corrective action plans with leadership as necessary.
• Develop and implement the department’s annual budget.
• Develop detailed business plans for new and existing clinical programs to include market demand assessment, capital needs, facility requirements, and return on investment modeling.

2. Administrative

• Work closely with senior and support staff in the preparation of staff job descriptions for new hires and restructure current job descriptions for upgrading of applicable positions as needed. Advise all staff of appropriate pay grades and salary. Coordinate submission of appropriate paperwork for review and appropriate submission to department management and Human Resources.
• Ensure that all department payrolls are completed in full and accurate manner. Ensure that forms for new hires, termination, and salary changes for current employees are processed. Keep apprised of annual performance dates. Perform evaluations on direct reports.
• Coordinate and approve all staff leave time and overtime.
• Make recommendations and develop new administrative policies and procedures as needed to ensure smooth operation of the department.
• Work with department members to resolve various personnel and financial problems.
• Outline existing opportunities to improve space utilization and define needs and justification for additional space to department leadership.
• To establish communication channels with staff to ensure that they receive information on internal and external issues which affect the operations of the assigned areas. Provide advice, assistance, and service that aid them in attaining related objectives, and to be a source of information to senior leadership.
• Maintain accountability for the operations of the department 24 hours/day, seven days a week.
• Interface with site administrators to maximize service within the physician group practice.
• Promote positive relationships through effective communication.
• Maintain and enhance professional and managerial expertise and competence through appropriate educational and organizational activities.

3. Patient Satisfaction/Complaints

• Address patient complaints and ensure prompt resolution of their concerns.
• Ensure availability and, if necessary, develop patient and family support services for the assigned areas.
• Monitor and manage patient satisfaction results and develop and implement corrective actions as needed.
• Performs other related duties as directed or assigned.