Job description
Responsibilities:
Success will be measured based on:
** This is a project-based role. Because projects have a start and end, this position is only available for the duration of the effort. After the assignment you will be able to go back to your role or a similar role within the company. Any bonus' you may qualify for are guaranteed for the duration of the project. **
KEY DUTIES AND RESPONSIBILITES:
Qualifications:
JOB SUMMARY:
Over the course of 3+ years, the Speedway Rollout Implementation Owner is accountable for the planning, execution, and quality post-conversion support required to successfully transition 3100 +/- Speedway stores to 7-Eleven standard systems and processes. At an estimated conversion rate of approximately 5 stores per day, this leader is responsible for holistically coordinating all store conversion activities that are not directly based in the field (ex. coaches, store leaders). While this individual has 3-5 direct FTE reports, they are personally responsible for shaping the direction of a large cross-functional organization of contract and other supporting team members spanning 70+ people.
Over the course of 3+ years, the Speedway Rollout Implementation Owner is accountable for the planning, execution, and quality post-conversion support required to successfully transition 3100 +/- Speedway stores to 7-Eleven standard systems and processes. At an estimated conversion rate of approximately 5 stores per day, this leader is responsible for holistically coordinating all store conversion activities that are not directly based in the field (ex. coaches, store leaders). While this individual has 3-5 direct FTE reports, they are personally responsible for shaping the direction of a large cross-functional organization of contract and other supporting team members spanning 70+ people.
Success will be measured based on:
- Conversion pace / adherence to schedule
- Average conversion time
- Continuous improvement (trend of conversion defect reduction)
- Completion of overall implementation within the committed timeline
** This is a project-based role. Because projects have a start and end, this position is only available for the duration of the effort. After the assignment you will be able to go back to your role or a similar role within the company. Any bonus' you may qualify for are guaranteed for the duration of the project. **
KEY DUTIES AND RESPONSIBILITES:
- Schedule. Maintains, adjusts, and communicates the the implementation schedule for 3100 +/- stores
- Schedule Analysis. Highlights gaps and promotes solutions for complex store conversions, ex. CFL, restaurants, ACH payment, outdated fuel dispensers, etc.…
- Site Readiness. Provides assurance that all associated T-minus activities are delivered by the responsible organizations, so the store is ready for conversion.
- Store Conversion. Ensures that day-of (hour by hour) conversion activities are executed by Contact Center, maintenance, 3rd Party, and associated operational support resources.
- Post Conversion Stabilization. Oversees verification of post conversion activities to ensure sites are stabilized and operate as expected post conversion (i.e. prevents "launch and leave" from occurring)
- Implementation Team Support. Owns ensuring command center processes, systems, and resources are defined and fully staffed to address the needs of the implementation team.
- Store Support. Indirect oversight of "Hypercare" performance as a key element of the implementation, which is directly managed by Contact Center
- Resource Management & Optimization. Budget ownership and allocation authority for 50 +/- contract resources that are assigned to supporting functional teams. Includes planning to ramp-down resources as needed.
- Measurement & Reporting. Works in coordination with analyst team to produce performance reports for the overall implementation program.
- Continuous Improvement. Takes a data-based approach to optimize the entire implementation process with a focus on reducing defects, costs, and conversion time.
- Risk & Issue Management. Identifies and promotes solutions to barriers that might impair the implementation plan.
EDUCATION AND EXPERIENCE:
EDUCATION: Bachelors/4 Yr Degree
YEARS OF RELEVANT WORK EXPERIENCE: 12+ years
YEARS OF MANAGEMENT EXPERIENCE: 12+ years
CERTIFICATIONS / LICENSES:
SPECIFIC KNOWLEDGE AND SKILLS:
EDUCATION: Bachelors/4 Yr Degree
YEARS OF RELEVANT WORK EXPERIENCE: 12+ years
YEARS OF MANAGEMENT EXPERIENCE: 12+ years
CERTIFICATIONS / LICENSES:
SPECIFIC KNOWLEDGE AND SKILLS:
- Strong servant leader with demonstrated ability to shape organizational direction without direct reporting relationships.
- Operates autonomously without regular leadership direction.
- Experience leading mixed FTE, contract, and cross functional efforts exceeding 50+ resources.
- Track record of large-scale program/project design, development, and execution.
- Has broad experience managing the variable aspects of project management and the rigorous demands of maintaining operational processes.
- Can synthesize complex multi-variant problems and organize the right resources to solve them.
- Ability to define and continuously improve processes (ex. 6-sigma or other related approaches)
- Reporting, analytics, balanced score caring.
- Management of project, OSG&A, and operational budgets.
- Experience working across project, retail, technology, and support operations.
- Capable of working across all levels within the organization, from sales associate to c-suite.
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.