Location- East Hartford/Meadow

Dispatcher (SCG-CT-Meadow/East Hartford)(41379)

NUMBER TO BE SELECTED- 1

DEPARTMENT: Distribution Construction and Maintenance

Hours: 3pm-11pm Tues-Thur and overnight 11p-7am Fri-Sat, Sun and Mon off

Position Summary

Responsible for the dispatching of all field employees utilitzing various forms of technology. Handles incoming/outgoing telephone calls and communicates with employees and customers with a strong customer focus. Shift work is required, including weekends and holidays.

Responsibilities

1. Dispatches the daily activities of Customer Service and Distribution field personnel through the use of various coputers, voice and other technology.

2. Must make decisions based on customer demand, workload adn staffing levels.

3. Must monitor workload and make necessary manpower and scheduling adjustments to Company computer scheduling software per Companypolicies and communicate the changes to the Customer Relations Center.

4. Answers and initiates telephone/radio/CAD communication to and from customer/field personnel/other employees regarding distribution and service issues, call before going, CBYD and emergency response notifications.

5. Completes the required daily leak/dispatch/poor pressure logs, conducts verbal/written correspondence with public, town, city and state agencies and officials as well as updates other contracts lists maintained within office.

6. Inputs schedule adjustments to the computer system as to vacations, illnesses and other staffing changes that may be required as well as assist in scheduling CNG crews with supervision.

7. Creates work orders on computer system for customer generated work, as well as Companyrequired work-inactive removals/meter legal changes, other maintenance work including sorting, data enry and filing.

8. Prepares work orders, notifications, management reports and various records for distribution and complete orders on SAP, processes orders in Document Viewer and files them, also generates other reports as needed in normal office environment.

9. Calls in additional field employees for overtime as workload dictates as authorized by supervisor.

10. Performs all other miscellaneous duties within the Dispatch Office as assigned.

Skills and Requirements

1. Must be able to read, write and speak English effectively

2. Must be able to make decisions and apply common sense in the dispatching of Customer Service and Distribution employees,.often times during multiple emergency situations.

**Must pass exam demostrating multi-tasking skills.

3. Must be capable of working shifts, nights and weekends.

4. Must have strong interpersonal skills and be able to effectively deal with customer situations.

5. Must have a working knowledge of computers with a focus on Windows products.

NOTE: The above statements reflect the general details considered necessary to describe the principal functions of the job identification and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. The duties set forth are not for the purpose of limiting the assignment of work to any particular classification; they do not contain duties of a similar or less skilled nature normally performed under a job title.

Competencies

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country