Job description
Location
Conrex Property Management - 997 Morrison Drive
Business
We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Conrex was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!
Job Description
Primary Responsibilities
The Maintenance Dispatcher is primarily responsible for daily communication with customers for inquiries or requests pertaining to Maintenance work orders.
Skills & Competencies
- High School Diploma or equivalent.
- 2+ years of experience in customer service-related and/or dispatch positions.
- Experience in a call center environment preferred
- Skilled understanding in customers situations and translating them into action
- Strong written and verbal communication skills.
- Ability to multi-task in a fast-paced, high-call volume work environment.
- Ability to prove critical thinking and problem-solving concepts.
- Ability to be courteous in difficult situations.
- Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred.
- Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.
- Reliable transportation to meet schedule work environment
- Experience adhering a specific work schedule environment, including in-office operation, weekends, and holidays, based on business need.
Essential Job Functions
- Review every day the work orders inputted by our tenants.
- Ensure we have all necessary information to assess the problem and dispatch accordingly.
- Follow up with tenants to warranty all required information is sent to the technician or vendor to perform the job
- Responsible for scheduling work orders which have been submitted by Conrex tenants.
- Dispatching the scheduled work request to the Conrex Maintenance Technicians, and outside vendors.
- Responsible for following up with the Maintenance Technicians, and vendors to ensure that scheduled task have been completed on the scheduled date & time.
- Responsible for making follow up calls with tenants after work has been completed to ensure customer satisfaction.
- Establish good communication with Maintenance Manager or Market responsible to handle the relationship with technicians or vendors.
- Work with market managers to ensure all technicians and vendors follow the established procedures for corrective and preventive maintenance
- Ensure understanding of customers situations and translate them into requirements for dispatching the right employee or vendor to fulfil the job required
- Always conduct yourself in courteous and professional manner.
- Other duties, as assigned by supervisor or leadership team.
Key Metrics (KPIs)
- Time Spent in Status Created
- Zero Created Work Orders
- Zero "Follow Up Required"
- Created to Assigned
- Call Avoidance
- Average Time to Complete
- Zero work orders "Scheduled in the Past.”
- Over 30-day Work Orders
Physical Requirements
- Capable of working extended hours, to include evenings, weekends, and holidays as necessary.
- Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
- Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
- Must have finger dexterity for typing/using a keyboard.
Environmental Requirements
- Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
- Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
- Must be able to work in office as regularly scheduled.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Why work for Conrex?
Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!
Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.
Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.
Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.
Equal Opportunity Employer:
Minorities/Religion/Sex/Protected
Veterans/Disability/Sexual
Orientation/Gender Identity/Marital
Status/Pregnancy/Age/National
Origin/Genetic Information.
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