Job description

Job Title: Dot Net Production Support

Location: New York, NY 10010,(Day 1 Onsite), Fulltime Role with TCS

Job Description:

• Production application support experience with business users and financial / banking domain
• Technical knowledge and skills with SQL/PLSQL/Marklogic, Linux and Windows
• Understanding of batch schedulers (e.g. Control M) and reporting engines (QLIK)
• Experience with .Net and web-based technologies
• Detailed knowledge & working experience of ITIL methodologies.
• Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow

Additional skills which treated as a plus:

• Knowledge of trade lifecycle and F2B processes
• Trade floor users support experience.

Candidate “soft” skills requirements:

• Strong analytical capability and ability to multi-task
• Learning quickly and self-developing
• Honest, initiative, responsible, self-disciplined, manageable
• Ability to take ownership on issues resolution
• Ability to perform under pressure
• Strong interpersonal skills and ability to establish rapport with front office users.

Roles & Responsibilities:

• Embrace interaction with business groups

• Actively pick up front office issues and queries and drive the resolution for the systems in scope

• Be responsible for Batch job monitoring and troubleshooting in terms of application and system issues

• Escalate issues when required to ensure timely resolution

• Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring

• Maintain and execute scripts on DB for ad-hoc reports, user requests

• Parsing and analysis of data feeds as well as error checking

• Participate in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals

• Maintain documentation related to support activities

• Be responsible for production stability and Major Incident management (“MIM”)

• Should be able to work independently in high-pressure environment and has experience in direct business integration

• Possess analytical skills to investigate issues with attention to detail and accuracy paired with good interpersonal skills

• Have knowledge in IT Service management in key areas of Incident, Problem, Change and Knowledge management

Job Type: Full-time

Pay: $74,488.59 - $110,104.49 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY 10001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• AWS: 1 year (Preferred)
• ASP.NET: 1 year (Preferred)
• APIs: 1 year (Preferred)

Work Location: In person

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