Job description
Salary $48,796.80 - $74,110.40 Annually
Location Ankeny - 50021 - Polk County, IA
Job Type Full-time
Agency 645 Iowa Department of Transportation
Job Number 23-03617
Closing 5/4/2023 11:59 PM Central
Point of Contact Lorrain Bremer, Lorrain.Bremer@Iowadot.us
Job Description
The Motor Vehicle Division at the Iowa DOT is in search of a Hearing Officer. This position will be part of the Accelerated Customer Experience (ACE) team within the Customer Service Bureau.
Location: Ankeny, Iowa
Shift: Monday to Friday
Pay Range: $23.46 to $35.63 an hour
As a Driver's License Hearing Officer, your duties will include, but are not limited to:
- Informal leaders that serve as the subject matter expert to all customer services bureau employees and county partners totaling 600 employees.
- Responsible for incapable driver hearing, discretionary hearings, informal appeals and recalls that are a result of the discretionary hearings. Limited day travel will be expected across the state of Iowa.
- Responsible for advising employees, answering questions, distributing, and checking work.
- Assist Info Center, field staff, and counties with technical questions so wait time is reduced.
- Read, translate, train, and explain the Iowa Code or Rules when needed.
- Communicate with internal and external customers to problem solve in a polite, courteous, and cooperative manner.
What we offer YOU:
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance
Single: $54/mo. employee share; $715/mo. state share
Family: $180/mo. employee share; $1,624.00/mo. state share
*Other insurance options are available. Please review HERE (Download PDF reader) .
- Opportunities for professional growth and development
- Paid time off effective immediately (biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year)
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions
- Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)
NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. ยง 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the following email: aa-eeo@iowadot.us
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
For additional information, please click on this link to view the job description. (Download PDF reader)
Additional Qualification Requirements
Within a period of time after hire, as determined by the appointing authority, persons in this class may be required to obtain a valid driver's license.
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