Job description

Must be proficient in:-

· Excel

· Word

· Visio

•

• Working Knowledge in:-

· MS Project

· Access

· SharePoint & Microsoft Teams

Job description-

• Must have business support or help desk experience

• Responsible for self-registration & sales initiated web site onboarding which includes adding accounts, users and account modifications

• Responsible for responding to website contact us & feedback inquiries which will involve working with digital support lead

• Responsible for completing daily tasks and assigned work on projects which may include, process design, documentation creation, testing, operational assessments and implementation activities

• Work in a fast-paced, agile environment by contributing professional skills, powerfully engaging and supporting the team’s vision and mission

• Corporate training experience preferred

• Lead the demonstration of solutions and training for users on the digital technology, provide collateral and update training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding

• Must possess excellent written and verbal skills

• Must accurately type at least 50 wpm

• Must be extremely detail oriented

• Must possess strong work ethic

• Must be capable of multi-tasking

• Accountable: on time for work, attend meetings on time, not require a lot of time off

• Must be a team player

• Must be able to work from home and maintain a professional environment

• Must be well-organized and self-disciplined

• Support a strong team environment by engaging with others to achieve daily, weekly and monthly targets

• Proactively address or escalate break-ins or issues from customers or stakeholders

• Effectively manage time by prioritizing urgent tasks

• Assist in mitigating potential issues, highlighting risks and opportunities to support the project’s overall goal

• Report status and progress to project lead or manager consistently

• Execute tasks assigned by the team lead or manager on schedule and to the highest standard

• Contributes to overall project objectives which include, but are not limited to, documenting the process, participating in training and providing feedback

• Complete individual deliverables as assigned by project lead/manager

Job Type: Full-time

Pay: $30.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Glenview, IL 60026: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Marketing: 1 year (Preferred)
• • SharePoint & Microsoft Teams: 1 year (Required)
• Visio: 1 year (Required)
• Microsoft Excel: 1 year (Required)

Work Location: One location

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