Job description

DESCRIPTION

The Orange County Fire Authority (OCFA) is currently recruiting to fill one (1) vacancy for the position of ECC Manager, in the Command & Emergency Planning Section. This recruitment will be used to fill the current vacancy and establish an eligibility list for future vacancies.

DEFINITION
Under general direction, plans, manages, and oversees the day to day operations and functions of staff performing computer aided dispatch functions in the Emergency Command Center; ensures work quality and compliance with established policies and procedures; provides complex and responsible support to executive management in areas of expertise; and performs related duties, as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Division Chief of Command & Emergency Planning. Exercises general direction and supervision over supervisory, professional, technical, and administrative support staff through subordinate levels of supervision.

CLASS CHARACTERISTICS
This is a management classification responsible for developing, planning, and reviewing the programs, services, and activities of the Emergency Command Center of the Operations Department including responsibility for the radio dispatch system, telephone/radio call recording system, and fire alarm system. Responsibilities include developing and implementing policies and procedures, budget administration and reporting, program evaluation, and management of staff for the assigned areas. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within broad guidelines.

ESSENTIAL FUNCTIONS

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Plans, manages, and oversees the daily functions, operations, and activities of the Emergency Command Center.
• Participates in the development and implementation of goals, objectives, policies, and priorities for the areas of assignment; recommends within policy, appropriate service, and staffing levels; recommends and administers policies and procedures.
• Participates in the development, administration, and oversight of assigned budgets; recommends funding for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding.
• Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.
• Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.
• Monitors activities of the Emergency Command Center work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
• Coordinates assigned services and operations with those of other divisions and outside agencies.
• Establishes shift schedules in accordance with procedures; tracks staff attendance and reviews staff timesheets; on a continuous basis, makes changes, additions, and corrections to scheduling system and generates reports as needed.
• Manages the dispatching of emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit; monitors calls after initial dispatch to provide additional coordination, support, or information.
• Manages communications equipment; ensures that equipment is properly operated, maintained, and secured when not in use; oversees and schedules the service, repair, and replacement of equipment as needed.
• Directs and participates in the development, implementation, and maintenance of automated systems within the Emergency Command Center including files that support systems in other areas.
• Directs and participates in the maintenance of files, databases, and records related to calls received.
• Monitors changes in regulations and technology that may affect operations; recommends and implements policy and procedural changes.
• Provides general information regarding department policies, procedures, and regulations, including responding appropriately to complaints, requests for information, and requests for service in person and by telephone, and coordinating work with other Authority departments.
• Attends and participates in various meetings and training sessions as assigned; participates in records and property and evidence related organizations and meetings; schedules and conducts training activities for subordinates as appropriate.
• Participates in development, evaluation, and testing of emergency and disaster operating procedures in conjunction with other departments of the Authority and other partner agencies involved in emergency or disaster planning.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

*
EDUCATION*_ (position requirements at application)_:
Equivalent to graduation from the twelfth (12th) grade

EXPERIENCE (position requirements at application):
Five (5) years of increasingly responsible experience working in a Public Safety Answering Point (PSAP) environment, including two (2) years of supervisory experience in a PSAP.

HIGHLY DESIRED QUALIFICATIONS:

• Bachelor's Degree or higher
• Ten (10) or more years in 9-1-1 center operations
• Five (5) or more years in a supervisory/leadership role in a medium-to-large 9-1-1 center serving diverse communities.

Licenses and Certifications

• Possession of a valid California Class C Driver License is required at time of appointment. This classification is subject to enrollment in the California DMV Pull Notice Program, which periodically provides Risk Management with the incumbent's Driver License records and status.

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.
• Basic principles and practices of budget program development, administration, and accountability.
• Federal Communications Commission, county-wide protocols, and emergency communications regulations.
• Operation of computerized public safety information systems, radio equipment, telephone systems, alarm systems, and other communications systems and equipment utilized by the Authority.
• Principles, laws, policies, methods, practices, and regulations pertaining to the dispatch of emergency equipment.
• Applicable federal, state, and local laws, codes, and ordinances relevant to the area(s) of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination.
• Computers and software programs (e.g., Microsoft software packages) to conduct, compile, and/or generate documentation.

Ability to:

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Provide administrative and professional leadership and direction for the division and the Authority.
• Analyze administrative and related problems, develop sound alternatives, and recommend effective courses of action.
• Act quickly in an emergency and adopt an effective course of action; work under stress in dealing with emergency situations.
• Maintain confidentiality regarding sensitive information.
• Research and summarize information; prepare clear and concise reports, correspondence, procedures, and other written materials.
• Maintain accurate documentation, records, and files of work performed.
• Make accurate arithmetic, financial, and statistical computations.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Effectively represent the department and the Authority in meetings with individuals; governmental agencies; community groups; various business, professional, and regulatory organizations.
• Learn and understand the organization and operation of the Authority and of outside agencies as necessary to assume assigned responsibilities.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

SUPPLEMENTAL INFORMATION

TENTATIVE SCHEDULE OF EVENTS:

• First Application Review: Tuesday, October 11, 2022

** Please note that this is a continuous recruitment. Only qualified applicants who apply before the date listed above will be invited to participate in the schedule listed below.

• Oral Interview: Week of November 7, 2022
• Selection Interview: Week of November 14, 2022
• Hire Date: TBD

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

SELECTION PROCEDURE

INITIAL SELECTION REVIEW:
The Human Resources Division reviews all initial application materials to identify qualified applicants. Applicants meeting minimum qualifications will be invited to the first phase of the recruitment process. The OCFA reserves the right to refer only the better qualified applicants if the number of applicants is high. If the number of applicants is high, the review process may include a secondary screening (by a panel of job knowledge experts) of the applications and/or supplemental questionnaires in which the better qualified applicants are referred to the next phase of the recruitment process. Because recruitment processes vary, applicants are advised to thoroughly review the job announcement before submitting their online application materials.

TESTING:
Testing for this position or any other position may include, but is not limited to the following: written exam, practical exam, panel interview, physical ability test, assessment center, oral presentation, project assignment, etc. If a revision is made to a testing component during a recruitment process, the assigned recruiter will notify by email all affected applicants.

AMERICANS WITH DISABILITIES ACT (ADA) ACCOMMODATION:
In accordance with the Americans with Disabilities Act, anyone who needs an ADA accommodation for the purposes of employment testing should contact Brad Stephens, Senior Human Resources Analyst at (714) 573-6816 or bradstephens@ocfa.org at least 72 hours prior to any portion of the examination process.

RECRUITMENT/SELECTION PROCESS AND REQUIREMENTS:
All recruitment/selection process and requirements will be held in accordance with the OCFA's Selection Rules, which are available for inspection in the Human Resources Department.

ELIGIBLE LIST:
The duration of an Eligible List for this recruitment is one (1) year, unless extended or abolished by the Human Resources Director prior to the expiration.
**
WITHDRAWING FROM THE RECRUITMENT PROCESS:
If an applicant chooses to withdraw from this recruitment process, he/she is required to submit an email notification to Brad Stephens, Senior Human Resources Analyst at bradstephens@ocfa.org requesting a withdrawal from the process. The email to the recruiter must include the applicant's current phone number.

QUESTIONS:
All questions regarding this position should be directed to Brad Stephens, Senior Human Resources Analyst at (714) 573-6816 or bradstephens@ocfa.org.
__
NOTE:
The provisions of this publication do not constitute an express or implied contract. Any provision in this publication may be modified or revoked without notice.

Orange County Fire Authority Management Association (OCFAMA) Representation

This classification is represented by the OCFAMA. Please contact OCFAMA President for information about joining OCFAMA.

Base Salary Adjustments: None scheduled.

Annual Merit Review Program

Administrative Managers are eligible for performance salary increases from 2.75% to 5.5% annually based on their work performance and until they reach the top of their salary range. Please note, new managers and newly promoted managers must be assigned to their position prior to March 1 during the annual performance rating period (August 1 through July 31) to be eligible for their initial merit review. Administrative Managers who are at the maximum of their salary range at the time they receive their annual performance evaluation will receive a $500 contribution to their 401(a) deferred compensation account if they received a rating of at least “standard.”

Medical Benefit

Administrative Managers have a choice of medical plans under the CalPERS Health Benefits Program, and receive a monthly cash allotment to be applied toward health care coverage and other benefits. In 2023, the monthly cash allotment is $2,229.24 month. In addition to purchasing health care coverage, at their option, Administrative Managers may receive any or all remaining funds in cash or defer such funds to other benefits. The enrollment period for a new employee is sixty (60) days from the date of employment. The effective date of coverage will begin on the first day of the month following submission of the CalPERS Health Benefit Plan Enrollment Form.

Please visit CalPERS for more information regarding the various plans offered under the CalPERS Health Benefits Program, as well as the current premium rates.

Dental, Orthodontia, and Vision Care

Dental, orthodontia, and vision insurance are provided, at no cost to the employee, for the employee and dependents. Coverage begins on the first of the month following date of hire or promotion.

Optional Benefit Plan (OBP)

An annual allocation of $1,900 (pro-rated for mid-year hire/promotion date) will be provided to Administrative Managers to cover health care costs and other select benefits including:

• Accidental death and dismemberment insurance
• Medical expense reimbursement
• Cash prorated each pay period or lump sum of cash at year end

OBP begins on the 1st day of the month following a 28-day waiting period.

Retirement
All regular OCFA employees are members of the Orange County Employees Retirement System (OCERS) - a defined benefit retirement program. Employees are enrolled in one of the following retirement formulas based on date of hire.

Legacy General Members: Employees hired on or after December 1, 2012, who establish reciprocity with OCERS are enrolled in the 2% at age 55 retirement formula (Plan N). Employees pays their maximum employee contribution based on age of entry into OCERS (or reciprocal retirement system), including any increases to the maximum employee contribution as calculated by OCERS. The compensation limit for Legacy members in 2022 is $305,000.

New General Members (PEPRA): Employees hired on or after January 1, 2013, without reciprocity are enrolled in the 2.5% at age 67 retirement formula (Plan U). Employees contribute 50% of the normal retirement cost toward the employee's retirement contribution but no higher than their maximum employee contribution (based on age of entry into OCERS). The compensation limit for PEPRA members in 2022 is $161,969 (non-Social Security participants).

For more information about OCERS retirement, please visit OCERS.

Life and Accidental Death and Dismemberment (AD&D) Insurance

A life and AD&D policy is provided to Administrative Managers at no cost. Administrative Managers may purchase additional employee paid life, dependent life, and accidental death and dismemberment insurance.

Short-Term and Long-Term Disability Insurance
Short-term and long-term disability insurance coverage are provided to Administrative Managers at no cost.

Deferred Compensation:

Employees may participate in the Authority’s 457(b) Deferred Compensation plan on a voluntary basis. This plan is 100% employee funded.

Retiree Health Reimbursement Arrangement

Administrative Managers hired on/after January 1, 2007 are enrolled in a defined contribution retiree health reimbursement arrangement to which they contribute 4.0% of base salary.

Social Security

OCFA employees are not covered under the provisions of Federal Social Security (OASDI); therefore, they are not required to contribute 6.2% of salary towards Social Security.

Medicare

Employees contribute 1.45% to Medicare. Employees whose wages exceed $200,000 in a calendar year shall contribute an additional 0.9%.

Bilingual Pay

If qualified, bilingual pay is $0.30 per hour up to a maximum of forty (40) hours per FLSA workweek. Pre-designated languages include: Spanish, Vietnamese, Korean, Chinese/Mandarin/Cantonese, and American Sign Language. Other languages may qualify on a case-by-case basis.

Tuition Reimbursement

Administrative Managers are eligible for up to $2,000 per fiscal year in accordance with the program guidelines. Employees are also eligible to be reimbursed for job-related licenses and certifications (including the costs necessary to obtain and/or maintain the license or certification).

Vacation

Vacation accrual begins on your first day of employment. Accrual rates are as follows:

• Upon employment and up to 3 years, up to 120 hours per year
• After 3 years, but less than 10 years, up to 160 hours per year
• After 10 years, up to 200 hours p

Job Type: Full-time

Pay: $2,110.67 per month

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