Job description
Job Summary:
An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest satisfaction and setting department targets and objectives.
Duties and Responsibilities:
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Oversee housekeeping operations
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Oversee Laundry Operations
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Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
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Ensure everyone in the department is trained and using Quore on a daily basis
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Operate within departmental budgets through effective stock and cost controls and well managed schedules
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Set departmental targets and objectives, work schedules, budgets, and policies and procedures
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Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
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Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
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Ensure team members have an up-to-date knowledge of all room categories and amenities
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Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
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Ensure staffing levels cover business demands
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Ensure ongoing training
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Ensure communication meetings are conducted and post-meeting minutes generated
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Manage staff performance issues in compliance with company policies and procedures
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Recruit, manage, train and develop the Housekeeping/Laundry team
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Competent in property management systems
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Assist other departments wherever necessary
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Be a Brand Ambassador of A&R’s Culture, Mission and Values.
Required Skills and Experience:
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Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
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Proficiency in Quore
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A successful track record of managing a large team
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A high school certificate or equivalent
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High level of commercial awareness and cost control capabilities
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Previous experience of managing a department and Profit and Loss account
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Excellent leadership, interpersonal and communication skills
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Committed to delivering high levels of customer service
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Ability to work under pressure
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IT proficiency
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Excellent grooming standards
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Flexibility to respond to a range of different work situations
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Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
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Strong organizational, budget management, and problem-solving skills
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Strong communication skills
A passion for delivering exceptional levels of guest service
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