Job description
Location: Expressway Toyota – Boston, MA
Job Type: Full-Time
Essential Duties and Responsibilities: Participates actively with team servicing of every customer vehicle to ensure fast, expert service. Dedicates work time to providing excellent customer service. Promotes teamwork to deliver times and accurate customer care during all operating hours. Demonstrates a sense of responsive urgency to every customer no matter what service is required. Uses the customer repair order to understand customer service adviser’s and customer service manager’s instructions. Fulfills a customer’s needs the first time, every time. Communicates with Dispatch Manager, Customer Service Adviser, and other Technicians to meet Expressway Toyota’s time standards and to exceed customer requirements. Adheres strictly to Expressway Toyota’s Dress Code standards. Protects customer’s vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers. Racks vehicle safety following Expressway Toyota’s training. Performs Multi Point Inspection (MPI) visual inspections and communicates with customer service manager and/or customer service adviser within 10 minutes. Maintains Express shop cleanliness and equipment calibration to Expressway Toyota’s standards. Thanks customer, expressing appreciation for the business. Performs miscellaneous duties as assigned.
Job Requirements: Training available. Room for advancement.
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