Family Coach (Human Services Case Manager).
Full Time
Hermiston, OR
Posted
Job description
Initial Posting Date:
04/13/2023
Application Deadline:
05/04/2023
Agency:
Department of Human Services
Salary Range:
$3,482 - $5,054
Position Type:
Employee
Position Title:
Family Coach (Human Services Case Manager).
Job Description:
We want you to join our Hermiston Family Coach team!
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Are you interested in becoming part of a dedicated and highly functioning Family Engagement team? Do you have a passion for serving Oregon’s most vulnerable families? Are you a dedicated and hard-working individual who also values teamwork? If this sounds like you, then you could be the newest addition to our Family Engagement team, and we sincerely hope that you consider joining us.
Do you have bilingual language skills in English and Spanish? Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. The bilingual language is not a requirement.
We are seeking a Family Coach to join our Hermiston Self Sufficiency team. In this role, you will monitor the progress and needs and make necessary modifications to the family’s case plan. This recruitment may be used to fill future vacancies.
Family Coaches work closely with Oregon families and work is based in the Hermiston office and in the local community. This position is not remote.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
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When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
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Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
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We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. TheEquity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
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We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
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If you have federal student loan debt or are thinking of going back to school, then you might benefit from theStudent Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
What you need to qualify
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A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
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A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
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An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
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Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
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NOTE: A photocopy of your transcripts must be attached to your application materials if using college courses/degree to meet the minimum qualifications.
You must clearly show that you meet the minimum qualifications in your application or resume, to be considered for an interview. If selected as the successful candidate, you will have your application/resume used in determining what pay salary step you fall in with the pay equity assessment, complete work and education history may benefit you.
Essential attributes
We are looking for candidates with the following skills set including:
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Family Advocate - Knowledge of community resources serving the needs of diverse populations. Follow through in relationship building and trust with families.
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Trauma Informed – Knowledge of the impact of trauma on others and yourself, understanding and utilizing tools to support self and others in regulating during times of stress; as well as identifying and supporting the system change needed to reduce re-traumatization.
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Decision making - Knowledge of delivering casework services to individuals, families, and groups. Show strong initiative skills and intrapersonal skills when working with families.
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Attention to detail - Knowledge of accepted casework methods and techniques (including information/referral, assessment, interviewing, patient/client advocacy, resource utilization).
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Verbal/Written communication - Skill in communicating effectively, on a one-to-one basis and in groups, to provide information and advice or give assistance.
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Active listening skills -Skill in facilitating conflict resolution and dealing with people who may be experiencing trauma or frustrated. Have a servant heart and show compassion working with families in crisis.
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Organizational skill - Skill in organizing and putting work in priority order. Must be self-motivated.
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Conflict Resolution – Reads situations quickly and deals effectively. Steps up to conflicts and sees them as opportunities. Finds common ground and gets cooperation without disruption to workflows or interpersonal relationships.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the ‘How to Apply’ section for any other requirements.
Your duties at a glance
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services. The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.
A Family Coach conducts interviews to determine family need and eligibility. Explores alternate resources and links clients to community services. Completes program applications for program benefits and, if eligible, issues appropriate support payments. Engages clients in family evaluation of strengths. Jointly develops a case plan and identifies the steps the family will take towards self-sufficiency and meeting their basic needs. Monitors progress, needs, and makes necessary modifications to the case plan. Initiates and participates in case staffing, employment readiness, life skills training, and supports job search as needed.
Working conditions
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Position is fast paced at times.
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High volume of individual and family contact.
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You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.
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You will have contact with a range of people including some who may be experiencing emotional and financial stress.
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Employee's work is conducted in offices, participant's homes, and other community sites.
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Hours of work may vary from day to day and may include evenings and weekends.
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Overtime must be pre-approved.
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Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.
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Some overnight travel may be required to attend statewide meetings and training.
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This is not a remote position.
How to apply
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
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Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
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A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
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Current State of Oregon employees: Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.
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If you are not a current State of Oregon employee: view thisapplication instructional video.
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After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
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Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
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The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
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Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.
ADDITIONAL INFORMATION:
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This position is represented by the Service Employees International Union (SEIU).
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This recruitment may be used to fill future vacancies.
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Have questions about Workday, and want some tips on understanding the state application process? Check out ourOregon job opportunitiespage.
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For questions about the job duties or application process or if you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contactbrent.lawrence@odhsoha.oregon.gov
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Please be sure to include the job requisition number.
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
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