The City of San José is creating the civic technology foundation that helps our community thrive!

As the Capital of Silicon Valley and 10th largest city in the nation, the City of San José manages a large array of services and assets. The City operates on a budget of $4.3 billion, with 7,000 employees all serving over a million residents and businesses across 180 square miles.

The City aspires to be as innovative as the community we serve. In that quest, the Information Technology (IT) Team makes its impact through smart uses of technology by our employees and community. IT enables vital services through business solutions, cybersecurity, productivity and collaboration tools, the City Customer Contact Center, and expert planning. Services are powered by truly great people, an expansive municipal area network, and a robust technology infrastructure environment.

We promote work-life integration with a focus on growth to bring out the best in our team members. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!

The City of San José is recruiting for a Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) in the Information Technology Department. This position is responsible for the management and support of the City’s enterprise Finance Management System, Revenue Management/Collection System, and Finance Reporting System. This position combines managerial and leadership responsibilities along with hands-on technical expertise to deliver day-to-day system operations. Service level management including service level agreements (SLAs) and Incident Management as well as delivery of smaller projects and system enhancements are key job duties. The Finance Applications Associate IT Manager is also responsible for resource and performance management of the Finance Applications IT Team.

This position requires leadership skills as well as the ability to take the initiative and lead others. We are seeking an individual with a willingness to adapt to an ever-changing environment.

The ideal candidate should have experience supporting an enterprise-level Finance Enterprise Resource Planning (ERP) system with solid business process knowledge and technical support experience for the General Ledger, Accounts Payable, Purchasing, Asset Management, Revenue Management, and Revenue Collection modules. Solid business knowledge for the finance monthly close cycle and accounts payable, purchasing, cash collection, and revenue collection processes is a plus.

Duties may include but are not limited to:

• Provides technical leadership for the City’s enterprise Finance Management System, Revenue Collection System and Reporting System.
• Partners with business owners and stakeholders to Identify high level business and information system requirements and recommends business process/workflow redesign where applicable.
• Leads and coordinates upgrade and enhancement projects for Finance’s enterprise applications.
• Prioritize and manage application development projects to ensure they are delivered on time, within budget and meet customer expectations.
• Develops technical guidelines and governance framework to ensure best practices are followed.
• Assess user needs to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows.
• Lead the day-to-day activities of advisory engagements for a variety of projects including process design, package implementation lifecycle support and project reviews.
• Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for the portfolio of applications.
• Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities.
• Ensure a high level of customer satisfaction for services and products provided.
• Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategies.
• Coach, mentor and manage staff to implement, maintain and support all related software, configurations, and workflows.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Per the City’s COVID-19 Mandatory Vaccination Policy, the City requires all new hires to provide proof of vaccination as a condition of employment absent an approved medical or religious exemption. “Fully vaccinated” means the employee has received two doses of Pfizer, Moderna or Novavax or a single dose of Johnson & Johnson.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools; and, breadth of expertise to manage major technology services, programs, and products across multiple departmental technology environments and ensure cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations.

Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Supervision-Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Felipa Perez at felipa.perez@sanjoseca.gov.

NOTE: The first review of applications will be Tuesday April 11, 2023. Please submit your application by 11:59 p.m. (PST) Monday, April 10, 2023. if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of April 17, 2023.

This position will remain open until filled and applications are reviewed continuously. We encourage applicants to apply as soon as possible as this recruitment may close at any time. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers

The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Enterprise Principal Technology Analyst (EPTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

Benefits

Information Technology Department Website

California Equal Pay Act

The bargaining unit for Enterprise Principal Technology Analyst is City Association of Management Personnel (CAMP).