Job description

Diebold Nixdorf Inc (Diebold) offers software, hardware and information technology services. The company provides cash recyclers and dispensers, intelligent deposit terminals, teller automation tools, physical security devices and integrated mobile point of sale (POS) systems.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role

As a First Line Technician you will provide on-site maintenance services to Diebold customers within an assigned territory. Perform First Line Maintenance on ATMs; perform scheduled cleanings and other basic maintenance on conventional products as assigned.

Respond timely to commercial, banking and retail sites requiring minor repairs and non-technical fixes of the physical devices that Diebold services, primarily ATMs.

• Providing on-site diagnosis of problem.
• Non-technical services such as clearing paper and bill jams, cleaning fascia, CRT and sensors, replacing paper and printer ribbons.
• Minor maintenance such as replacing light bulbs, card reader belts, air filters, etc.
• Escalating mechanical issues to hardware Service Technicians for Second Line Maintenance when necessary.
• Performing basic installation functions, such as pulling cable and mounting devices.
• Completing equipment cleanings as specified by Diebold contracts.
• Achieving monthly service performance metrics.
• Use of basic hand tools and limited parts.
• Interact in a professional manner with customers to foster positive customer relations.
• Follow call handling and call closure procedures consistently, and promote a high quality of service.
• Must follow all key, alarm and combination control processes in place for assigned area of responsibility.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Work Location: On the road

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