Job description
At the Doubletree by Hilton Orlando Downtown, we consistently rise above the competition. We offer a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of over 200 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, consider joining our team! You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Doubletree by Hilton Orlando Downtown with Pyramid Global Hospitality can mean for you!
Description
Front Desk Agent
We offer:
- Competitive Wages
- Health Dental & Vision insurance
- Company Paid Life & AD&D Insurance
- Disability insurance
- Paid Time Off (PTO)
- Unlimited PTO Rollover
- PTO Cash Out Option
- 7 Paid Holidays
- 401(k) matching
- Health Savings Account plan
- Tuition Reimbursement
- Associate Referral Bonus
- Quarterly Bonus Program for all employees
- Employee assistance program
- Hotel Room Discounts Worldwide
- Free Parking
- Advancement Opportunities across a portfolio of 200 hotels representing all major Brands
The Front Desk Agent is responsible for creating an engaging and CAREing environment for the hotel’s internal and external Guests. The key to success in this position is to ensure total Guest satisfaction by an efficient check-in and checkout experience, identification and resolution of Guest related problems, provide property and destination information, and to proactively respond to the needs of our Guests. The Hotel’s success depends on the establishment of long lasting relationships with our Guests, and the person selected for this position will be the foundation of this relationship.
Requirements:
- Prior hotel Front Desk experience preferred.
- Must be able to work a flexible schedule (including weekends & holidays).
- Excellent communication and hospitality skills a must!
Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: One location
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