Job description

Downtown Hotel looking for a Front Desk Agent to assist guests efficiently, courteously, and professionally in all Front Desk related functions and to maintain high standards of service and hospitality.

RESPONSIBILITIES:

Provide the highest quality of service to the customer at all times.

Promptly and effectively deal with guest complaints and requests.

Check guests in and out efficiently and in a friendly manner.

Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Lixi Group.

Handle guest mail and messages per established procedures.

Be very knowledgeable of Rewards program and promotions.

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handle special requests.

Monitor room availability.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Offer and properly handle requests for wake up calls.

Know how to clean guest rooms to standards.

Clean and disinfect lobby, meeting room, vending room, breakfast room, and back office area, along with any other high touch areas on 1st floor.

Work on laundry during down times adhering to standards.

Open and close shift; make cash drops according to cash handling protocol.

Ensure all credit cards, cash, and change fund are balanced throughout each shift.

Inform management of any guest or systems related complaints or problems.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Keep maintenance informed of all maintenance needs.

Pass on guest lost and found inquiries to management or supervisors.

Assist in marketing effort by completing Company Tracking nightly.

Must wear proper uniform at all times in accordance with the Standards of Appearance. Includes all safety PPE.

Practice safety standards at all times.

Be able to move luggage or packages weighing up to 40 lbs.

Willing and able to step in to help any other hotel departments as needed.

Associate must perform other duties as assigned, of which the associate is capable.

Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

PHYSICAL REQUIREMENTS:

Ability to work long hours, without sitting.

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, ability to multi task.

Possess the ability to bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.

Ability to wear proper PPE, including face masks, gloves, and any other necessary precaution equipment.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Pittsburgh, PA 15212: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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