Job description

Job Description:
Represents the hotel to the guest throughout all stages of the guest's stay. Determine a guest's reservation status and identifies how long the guest will stay. Helps guest’s complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Universal Standard:

All associates of Cambria Hotel Downtown Phoenix Convention Center are held to the highest standard and treated in the utmost regard. We take pride in what we do as we exceed guest expectations and achieve our goals. We welcome diversity and accept differences by treating each other like family. Our family will go above and beyond to cultivate a work environment that feels like home, where all associates are treated with kindness and respect.

Responsibilities:

• Open availabity to work various of shifts including AM Shift (6am-2:30pm)
• Register guests and assign rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Knows cancellation procedures.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Know all safety and emergency procedures. I am aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• ChoiceAdvantage PMS Experience is a plus.

Requirements:
Education: High school graduate or equivalent.

Experience: Previous hotel-related experience desired.

Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Hotel Front Desk: 1 year (Preferred)

Work Location: One location

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