Job description

About Lake Nona Wave Hotel

Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview:

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check-in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Essential Functions:

· Enthusiastically welcome our guests, anticipate their needs, assist them with check-in and check-out, and respond promptly with your personal spirit, however busy and at whatever time of day.

· Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.

· Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.

· Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.

· Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.

· Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications:

· Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it’s also a lot of fun!

· Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.

· People Person. The best part of serving others is creating guest experiences that go beyond the expected.

· Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.

· A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

· While performing the duties of this job, the team member is regularly required to walk, and stand, 8+ hours per day.

· The team member may be asked to use hands and arms to reach, carry, pull, and lift up to 25 lbs.

· The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Job Type: Part-time

Benefits:

• Employee assistance program
• Employee discount

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: In person

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