At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team. We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for free healthcare.

GENERAL RESPONSIBILITIES

As a working supervisor, this position is responsible for leading front office staff and functions at assigned clinic(s). The front office supervisor focuses staff on achieving a superior patient experience, leading customer service initiatives, and promoting patient access to care. The front office supervisor collaborates with Clinic Leadership and other stakeholders to achieve clinic goals in a patient centered manner. The supervisor provides leadership in establishing and maintaining a professional environment and provides on-going training and support to promote staff development.

MINIMUM QUALIFICATIONS

• Associates Degree or 2 years of relevant experience (Healthcare Operations or clinical environment) in lieu of degree
• 2 years of additional relevant experience in a health care setting; This includes knowledge of Medicare, Medicaid and major insurance carrier regulations, procedures, and benefit plans.
• Strong computer skills, using Microsoft Office products, to include Outlook, Excel and Word.
• Demonstrated customer service and communication skillset
• Demonstrated ability to operate and navigate patient account information and inquiries, reporting, compile information within an EHR/CRM or other account platform.

PREFERRED QUALIFICATIONS

• 4+ years' experience as a Front Desk or Medical Receptionist Supervisor or lead.
• Bachelor's Degree in clinical or business related field.
• Bilingual in English/Spanish
• Experience in working with underserved populations.
• Typing speed of at least 45-50 wpm.
• Certified Coder.

Terry Reilly Health Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected Veteran status.