Leadership and Management

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  Provide leadership and direction to all employees, ensuring they are engaged, motivated and aligned with the company's vision, mission and values.
• Develop and implement appropriate training and incentives to maximize performance, achieve goals, motivate staff and increase customer satisfaction.
• Foster a culture of continuous improvement, innovation and excellence while encouraging employees to think creatively and take ownership of their work.
• Coordinate with associate management team to ensure proper scheduling and staffing of all departments.
• Assist with the development of operational policies and procedures.
• Ensure compliance with all safety, environment and regulatory requirements.
• Collaborate with Moscow and Pullman branch management, including the CEO, CFO and Operations Manager, to maintain standard operating principles and ensure alignment with the company's vision.
• Help our customers, employees and suppliers succeed through trust and partnership.
• Act with honesty and integrity.

Sales and Customer Service

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  Establish and maintain strong relationships with customers, understanding their needs and providing exceptional service and support by doing the following:
  • General relationship and trust building
  • Taking advisement from customers on new products and services
  • Working as a liaison between the customer and branch
  • Meeting with unsatisfied customers to address needs or concerns
  • Actively listening to customers and answering questions
  • Promptly respond to all correspondence
  • Ensuring that all complaints are acknowledged and addressed in a timely fashion
• Maintain a positive presence in the store by providing excellent customer service and by assisting customers in a positive, approachable manner.
• Assist Contracting Sales Manager with customer recruitment and retention.
• Help plan for and participate in all customer engagement sales and events.
• Hold team members accountable for providing exceptional customer service.

Logistics and Inventory Management

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  Demonstrate a keen understanding of the company's supply chain, including purchasing, inventory management, cost accounting and logistics.
• Aid with monitoring supplier returns and vendor credits.
• Actively review and monitor all sales orders to ensure timely invoicing while also ensuring proper sales order and product fulfillment.
• Encourage cohesion between sales teams and Dispatch and Delivery.
• Help develop, drive and implement inventory management strategies to optimize inventory levels and ensure product availability.
• Monitor and analyze key performance metrics, identifying opportunities for improvement and taking corrective action as needed.
• Monitor retail stock and special order fulfillment strategies while ensuring that customers are receiving the very best in customer service.
• Directly work with inventory control personnel, buyers and merchandisers to ensure products are readily available and in sellable condition.

Financial Performance

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  Assist CEO, CFO and Operations Manager in evaluating all operating units by using all available data points including monthly P&L statements, A/R reports and company established metrics to increase sales and margins, manage payroll dollars and reduce expenses.
• Monitor financial performance, analyzing variances and trends and taking corrective action as needed.
• Work with leadership group and buyers to develop and implement pricing strategies to maximize profitability while remaining competitive in the market.
• Ensure consistent adherence to retail sales margin standards for all product categories, including special order and stocking items.
• Ensure compliance with company financial policies and accounting standards.

Employee Development

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  Work with Human Resources and Operations Management to elevate the quality of the company's employee base.
• Work with Human Resources and Operations Management with hiring, training and development of a high-performing team, providing ongoing coaching and feedback.
• Provide associate management team with the support and guidance they need by conducting one-on-one coaching sessions and follow-up meetings as needed.
• Foster a culture of learning and development, providing employees with opportunities to grow and advance their careers.
• Coordinate, direct and participate in company-sponsored training and relationship building programs.
• Ensure compliance with all employment laws and regulations, maintaining a safe and inclusive work environment.

Facility Safety

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  Collaborate with the leadership team and safety committee to develop and improve safety policy and procedures.
• Recognize health and safety hazards immediately and react appropriately and in accordance with company policy including "Safe to Stop" and "Wait a Minute."
• Work in a safe manner to protect yourself, co-workers and other around you.
• Develop plans for improvement and/or expansion to facilities and equipment.
• Ensure effective operations of programs in the areas of quality control, waste control, preventative maintenance and housekeeping for both the yard and store.

Communication

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  Ability to speak and convey information effectively and clearly so others can understand.
• Willing to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Competent at reading and understanding information and ideas presented in writing.
• Adept at communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking and Logic

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  Capable of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Developed ability to apply general rules to specific problems to produce results which make sense.
• Comfortable with using math to solve problems.

Judgement and Decision Making

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  Able to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Capable of responding positively to what are sometimes necessary changes to corporate process, policy and culture.

Resource Management

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  Demonstrated ability at managing one's own time.
• Able to determine how money will be spent to get the work done and accounting for these expenditures.
• Experienced with the appropriate use of equipment, facilities and materials needed to do certain work.
• Understanding of when resources or equipment are being underutilized or overworked before issues arise.

Problem Solving

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  Distinct ability to tell when something is wrong or is likely to go wrong.
• Realizes complex problems and reviewing related information to develop and evaluate options an implement solutions in a real-world setting.