Want to love your job? We’re hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!

We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Quarterly Restricted Stock Units Program
• Annual holiday bonus

We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie’s Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, “We are a people company that just happens to serve steaks.” Check us out, you won’t be disappointed!

Candidate for this position will be responsible for the investigation and resolution of incidents with guests who may have had less than a Legendary experience. As an extension of our restaurants, excellent customer care and concern skills are invaluable. Essential functions include but are not limited to the following:

• Analytical skills in investigation and determining liability to resolve guest incidents
• Critical thinking in situational elements working towards resolution
• Proficient in all aspects of investigating claim files, including recorded statements, gathering documentation, Vendor management, and strong negotiation skills
• Strong working knowledge of a claims management system
• Able to evaluate and set proper reserves, issue payments based on liability, or issue denial to guest or attorney
• Provide feedback for loss control, training, and facility maintenance
• Work within Claims management best practices
• May come in contact with company trade secrets, confidential information, and intangible assets

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Education: High School diploma, Bachelors degree preferred. Experience may be substituted for education.

Experience: Minimum 3 years of experience in premises liability claims handling, currently holds a resident adjuster’s license.

Computer Skills: Strong knowledge of Microsoft Office products, Outlook, Teams, Claims management system including a diary system

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.