Gift Room Lead

Full Time
Branson, MO 65616
Posted
Job description
Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Branson Woods Resort: Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.


Job Description


Manage Gift Room and its staff

Train, counsel, personnel for the Gift Room

Prepare staff schedules for Gift Room

Provide for shift coverage for vacationing and sick team members

Help update the Gift Room procedure manual as needed

Implement and support company policies and procedures

Process all daily paperwork/ receipts for corporate records and submit POS paperwork to Orlando weekly or bi-weekly as needed for record keeping and credit card transaction receipt records.

Control and maintain files of Gift Room inventory.

Audit and balance money and ticket bank amounts at the beginning and end of shift; delivering bank

deposits to controller when necessary

Act as liaison between the Gift Room and sales, marketing, contract processing and deeding departments.

Audit daily paperwork checking for accuracy

Provide phone support for any Gift Room issues

Must possess excellent customer service skills

Must have ability to be a self-starter without need for direction, work well with others, be organized, detailed on accuracy and security, and able to meet

deadlines.

Must have knowledge of work processing and spreadsheet knowledge.


Additional Information


Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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