JOB SUMMARY

This position is one of the primary technical contacts for all TCGE customers for technical issues, customer service systems, and melt shop expertise. Has responsibility for technical customer services, systems, and support in multiple regions. Collects, analyzes, and reports product performance data and operation/furnace conditions to aid further development in the GE/CE field. Develops and maintains customer relationships with key technical and operations stakeholders and acts as liaison with the key TCGE operations and technical stakeholders

ESSENTIAL FUNCTIONS

• Responsible for managing external customer projects, analysis of potential customer technical improvements, and melt shop service systems development, deployment, and support for AC and DC furnaces, scrap charged or DRI charged for the carbon steel and stainless-steel industries.
• Partners with the Technical Sales Group to define and support service/sales strategies
• Analyze customers' critical needs and drivers from a technical/manufacturing perspective to provide efficient and effective technical service systems and assist determining the appropriate product for the application
• Align customers' melt shop business strategic intent from their manufacturing/operations perspective (e.g. new capital expenditures, new business, product development) to assure effective selection and utilization of products/services
• Establishing potentials in agreement with customers
• Defining budget, calculating benefits, proposal of win-win shares for both customer and Tokai Carbon GE LLC, and accounting for project results
• Assuming technical responsibility for successful project sequences, including, as needed, customer technical specialists, regional technical service efforts, and third parties (engineering consultants)
• Ensuring that work does not adversely impact the safety of customer personnel, customer production facilities, or customer environmental controls
• Develop effective relationships with customers' key technical/manufacturing personnel
• Analyze strengths and weaknesses of all graphite suppliers based on customer perceptions and results, as well as other market sources to competitively position our products and services
• Align TCGE's internal resources with our customers' key decision drivers and proactively resolve their issues to increase customer satisfaction and gain market share
• Support TCGE commercial/service strategies by integrating technical and manufacturing knowledge of the customers into the overall commercial strategy
• Report on a timely manner, each client visit through company's reporting system (database, standard visit reports, etc.)
• Continuously improve overall technical proficiency of TCGE commercial organization
• Perform other duties as required that are in support of the department's goals and assist TCGE Technical Service Manager to define, develop, and implement customer-oriented services, systems, and projects
• Analyze EAF operations utilizing electrical equipment and offer specific recommendations to improve electrode performance, EAF performance, and optimize customer production costs
• Obtain and communicate EAF performance parameters to the Commercial, Technology, and Manufacturing departments
• Support and document electrode trials under varying operating conditions in order to provide effective feedback to Technology and Manufacturing departments
• Promote proper electrode handling and increase customer awareness of particular shop factors which affect electrode performance
• Investigate customer complaints and concerns regarding application, quality, and reliability of TCGE products at customer's location
• Organize technical workshops and seminars with customers
• Present technical papers, publications in various technical or commercial events (AIST, METEC, SEAISI)
• Establish relationship with various furnace designers for technical information exchange
• Ensures proper documentation of projects and systems

COMPETENCIES

• Working knowledge of ERP Systems Dynamics 365 preferred but not required
• Basic knowledge of graphite products and applications
• Ability to develop strong working relationships with technical personnel

• Strong verbal and written communication skills. Ability to communicate technical issues to business groups for decision making
• Strong project management skills
• Working knowledge of Microsoft Office software, BI reporting software, and statistical software
• Ability to work well without close supervision and make effective decisions
• Strong analysis / problem solving skills
• Good negotiation skills
• Good mathematical skills

• Good customer service skills and organizational skills

EDUCATION AND EXPERIENCE

• bachelor's degree in electrical engineering, chemistry, or another related filed with five (5) or more years of experience in the steel industry
• OR a minimum of 15 years of experience of expertise in the steel industry
• minimum of five (5) years of experience working electric arc furnaces and working knowledge of regulation, maintenance, and operation

COMPENSATION AND BENEFITS

• Available on your first day: Full medical, vision, dental benefits, short-term disability, and long-term disability
• Paid time off
• Monthly wellness reimbursement
• Health Savings, Flexible Spending and Dependent Care accounts
• 401(k) retirement savings plan with employer match
• Annual bonus*