Job description
The Greeter is responsible for welcoming formally and professionally all patients, guests, vendors, staff, and any other individuals to our facility. The Greeter is also responsible for assisting patients/guests with their needs and directing them to the appropriate area of the building. They are also charged with entering survey results in Access.
Key Responsibilities:
- Welcome/greet all patients, guests, vendors, staff, and any other visitors to our facility.
- Direct patients to assigned clinical centers.
- Direct visitors to appropriate area of the building.
- Manage vendor sign-in log and distribute vendor guest cards.
- Receive deliveries and route to recipient.
- Direct patient complaints to Patient Advocates, Quality Assurance Associates, or Manager.
- Manage access badge log and distribute badges to appropriate employees and guests.
- Receive and route medical records/radiology release requests to Patient Records.
- Assist patients picking up records, films, or reports by directing them to call the correct extension and utilize the lobby telephone.
- Assist, if necessary patients entering and exiting the facility.
- Contact transportation companies for patients.
- Receive and route employment applications to Human Resources.
- Enter Positive Experience and Patient Satisfaction Survey results into Access programs.
- Marshal the furniture and wheelchairs in the front lobby.
- Change directional signs/slides for next days clinic.
- Assist patient/guest by making copies or faxing documents.
- Assist other departments when needed with extra work.
- Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
- All other duties as assigned
Qualifications
- High School Diploma.
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