Job description
SUMMARY
Answer incoming calls to assist guests with hotel and restaurant reservations, concert sales and ticket information, One Star Rewards, promotions and general information for Cherokee Nation Entertainment properties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
- Deliver an amplified experience when talking with guests.
- Responsible for answering basic questions such as, hotel and casino amenities to promotional offers to more challenging questions such as deposit and cancellation inquiries, website and phone app navigation.
- Fulfill guests request for hotel room, restaurant and concert tickets based on availability; inform guests of all required information.
- Utilize and update multiple operating systems with accuracy when completing fulfillments.
- Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of One Star Rewards including benefits and exclusive offers.
- Performs other job-related duties as assigned.
SUPERVISORY/MANAGEMENT AUTHORITY
No supervisory/management authority.
EDUCATION AND EXPERIENCE
High School Diploma or General Education Degree (GED) and 6 months of gaming and/or hotel experience, or an equivalent combination of education and experience.
OTHER REQUIREMENTS
- Working knowledge of hotel computer and property systems.
- Working knowledge of Microsoft Office products.
- Excellent oral and written communication skills.
- Proper phone etiquette.
WORK ENVIRONMENT
Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise. Work will require varied shifts including, weekends and holidays, as needed.
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