Job description

Now hiring Smiling Faces! Come join our Team. We're looking for AM/PM and Overnight Guest Service Representatives to welcome and assist our guests.

WHAT YOU WILL BE DOING

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.
• Accommodate special requests when possible.
• Collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
• Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• Process check-outs.
• Cancel room reservations according to policies and procedures.
• On time and at work when scheduled and in proper uniform.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Other duties and tasks as requested by management.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Qualifications:Requires both AM and PM availability

Hotel Front Desk Experience preferred
Display consistent professionalism with effective listening and communication skills
Excellent customer service skills

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to commute/relocate:

• Dedham, MA 02026: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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