Job description
Position Summary:
Physical Requirements:
Background Screening/Check/Investigation:
Benefits:
Other:
Federal Data Systems, LLC (FDS) is an Equal Opportunity/Affirmative Action Employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. We strive to create a diverse, inclusive and respectful work culture that values all.
Federal Data Systems is looking for a Help Desk Specialist Level II to provide support as defined by first response/Tier 2 support. Serve as the initial point of contact for troubleshooting all IT related problems, including hardware and software, passwords, and printer problems.
Essential Job Functions:
- Develop an understanding of the numerous process flows to other IT systems and create and maintain user accounts.
- Create Help Desk tickets in the designated ticket tracking system and provide an initial acknowledgement to the end user, validating receipt of the ticket.
- Assist users with account creation, accessing and using IT systems.
- Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes.
- Ensure compliance with security procedures for data handling and participate in planning sessions for process improvement.
- Due to the nature of this position and the information that employees will be required to access; U.S. Citizenship is required.
- Three (3) years of Help Desk experience with a Bachelor’s degree in a Business, Technical or Math related field. Five (5) years with an Associate’s degree or seven (7) years’ experience may be substituted for the Bachelor’s degree.
- Required Security Clearance: TS/SCI with Poly.
Desired/Preferred Skills:
- N/A
Working Conditions:
Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are normally set from Monday through Friday 8:00am to 5:00pm, however some extended or weekend hours may be required. Additional details on the precise hours will be informed to the candidate from the Program Manager/Hiring Manager.
Physical Requirements:
May be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.
Background Screening/Check/Investigation:
Successful Completion of a Background Screening/Check/Investigation will be required as a condition of hire.
Benefits:
Federal Data Systems, LLC offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace. Benefits include, not all inclusive – Medical, Vision & Dental Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.
Other:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Federal Data Systems, LLC (FDS) is an Equal Opportunity/Affirmative Action Employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. We strive to create a diverse, inclusive and respectful work culture that values all.
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