Job description

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Duchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Helpdesk Analyst I. This position is primarily remote with travel as needed to our health centers for on site assistance. This position's main office will be located in Beacon, NY.

****** $1500 Sign On Bonus- Terms and Conditions Apply****

Provides technical support and assistance, whether on the phone, in person, or remotely, to users by researching and answering questions, troubleshooting problems, and guiding clients through corrective steps

Essential Functions:

• Create, update, and close tickets following the Incident management workflow
• Determines impact and urgency of an incident and support request to determine priority
• Conducts initial triage/troubleshooting on a wide range of technology issues
• Escalates unresolved requests and incidents to higher tiers
• Maintain a record of knowledge/solutions within a structured knowledgebase
• Assists maintenance of login requests (add, changes and deletions)
• Assists in purchase order process
• Assists with maintenance of IP assignment.
• Assists callers in minor level 1 problem resolution and routes more complex issues to level 2 support
• Assists MIS Department in maintenance of work stations when available
• Manages outstanding problems and communicates status to IS Department and users using Track It software
• Maintains cell phone and beeper inventory
• Responsible for inventory management

EDUCATION/EXPERIENCE:

High School Diploma/GED required

Valid Driver's License required

Vocational/Technical School/Diploma Program for IT preferred with High School Diploma/GED

Special Skills & Knowledge:

• Ability to organize work effectively, accept & utilize guidance and work cooperatively & confidentially
• Possesses the emotional, mental and physical capability to perform duties and shows strong commitment to achieve goals
• Ability to collaborate with other employees of Sun River Health in order to maintain high quality standards and achieve client satisfaction
• Excellent problem solving, decision making, and analytical abilities
• Tech savvy, or interest in learning new tech skills
• Demonstrates initiative, enthusiasm, creativity, good verbal and communication skills, and a strong commitment to achieve goals
• Ability to operate a motor vehicle and travel within the Sun River Health service site area
• Ability to communicate in English, both orally and in writing
• Possesses a capacity for flexibility, cultural sensitivity and is able to maintain confidentiality
• Familiarity with Windows 2000, Windows 95 and 98, various software programs, PC repair and networking

Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.

Job Type: Full-time

Pay: $18.13 - $19.23 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Beacon, NY 12508: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Sun River Health Requires COVID Vaccination.

Education:

• High school or equivalent (Required)

License/Certification:

• Vocational/Technical School/Diploma Program in IT (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Beacon, NY 12508

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