Job description

As General Manager, you will drive the overall execution (creation and ongoing ownership) of the operational excellence of your Placemakr property through all phases of the operation, including budgetary efficiency and the experience of everyone on-site – employees, Placemakr guests, building residents, third-party partnerships, and building ownership/management. You are evaluated through a combination of customer reviews, employee engagement, hotel performance metrics, and measurable contributions to revenue.

Responsibilities

• Stand up your asset’s operational structure, partnering successfully with cross-functional teams, including the hands-on implementation of all back-end and access systems, programming of front and back of house spaces, and creation of SOPs
• Support and take ownership of lease-up functions, building/unit acceptance andand conduct building tours
• Support talent acquisition efforts for all operations roles within your Placemakr property
• Collaborate with members of our Revenue Team on pricing strategy and occupancy targets
• Support accounts receivable management including collecting rent and dues, and managing delinquencies
• Oversee, support, and train team members on Placemakr SOPs and programs; build a team culture of high achievement, cross-functional collaboration and leadership development
• Take full ownership of onsite operations to develop and implement best practices geared towards optimizing occupancy, net rates, social and listing marketing, and overall experience
• Ensure your property is maintaining a consistently high level of service and meeting Placemakr’s brand standards
• Own HOA management duties including, but not limited to, assisting with vendor screening and selection, updating insurance policies, advising the HOA board, and planning and attending HOA board meetings
• Additional duties and responsibilities, as assigned, by Placemakr and the property owner

Qualifications

• You have a Bachelor’s Degree, preferably in hospitality, business administration, or finance, or you have commensurate experience in lieu of a formal degree.
• Hotel management experience required (for Pop-up assets).
• Multi-family management experience of at least 5 years, 2 of which are in a managerial position (applicable to Hospitality Living asset only)
• You have previously led hotel/residential operations with both front and back of house teams reporting up to you.
• You have demonstrated a consistent track record of positive guest experiences and revenue growth.
• You have experience successfully cultivating, managing, and owning high-level relationships onsite and leveraging them to address competing priorities.
• You have a strong track record of driving team performance and making effective decisions in order to beat budget while maintaining exceptional service levels.
• You are a hands-on leader who supports your team and takes an active role in growing and developing them.
• You have the ability to multi-task and prioritize effectively in an ever-shifting landscape.
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
• General Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our General Managers and an exceptional guest experience.

Our Benefits & Perks

Competitive Pay, Generous Stock Options and Performance Bonuses

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program

Unlimited PTO to allow time for you to recharge

Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees

Plus discounts to stay at select Placemakr properties all over the US

Job Type: Full-time

Pay: $82,000.00 - $92,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Day shift
• Evenings as needed
• Rotating weekends

Ability to commute/relocate:

• Nashville, TN 37203: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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