Job description

The Lobby Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby function, nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk.

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

• Long hours sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

Mental requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must maintain composure and objectivity under pressure.

DUTIES & FUNCTIONS

Essential:

• Approach all encounters with guests and employees in a friendly, service- oriented manner.

• Maintain regular attendance in compliance with Mid-Continent Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

• Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.

• Clean/Buff floors daily according to hotel standards.

• Shampoo carpets in the public areas according to hotel standards.

• Shampoo furniture as needed according to hotel standards.

• Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift

• Handle all requests for luggage assistance at check in/out in a friendly, efficient and courteous manner.

• Practice safe work habits to ensure safety to guests, fellow employees and self.

• Handle items for "Lost and Found" according to Mid-Continent Hospitality standards.

• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.

• Complete daily assignment check list and submit to supervisor at the end of the day

• Be familiar with Mid-Continent Hospitality policies and house rules.

• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.

• Put all equipment away properly after usage according to Mid-Continent Hospitality standards.

• Have knowledge of and assist in all emergency procedures during the overnight shift.

Marginal:

• Clean and dust floors daily according to Mid-Continent Hospitality standards.

• Maintain hotel equipment in proper working order.

• Maintain storage of hotel equipment in proper area.

• Clean guestrooms as needed.

• Complete special projects as assigned by the Housekeeping Manager.

• Attend meetings as required by management.

• Perform any other duties as requested by management.

Job Type: Full-time

Pay: $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to commute/relocate:

• San Antonio, TX 78213: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: One location

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