Job description

Helping People. Changing Lives.
CAPSLO Mission, Vision and Core Values

Position Summary:
As part of the Housing Program within the Homeless Services Division, this position will work with vulnerable homeless individuals seeking to end their experience of homelessness. The Housing Navigator will provide clients with needed services aimed at obtaining housing and will target interventions to address barriers that impede their ability to obtain housing. Services may include (but not limited to) assessment, information and referral, collection of basic personal documents, assistance with housing applications, transportation, as well as on-site client supervision. Will develop and maintain relationships with landlords to increase housing opportunities for individuals experiencing homelessness. Works with multiple service providers to enhance, augment, and coordinate service delivery to programs. Works with emergency services personnel, such as law enforcement, hospitals and paramedics.

Required Education and Experience:
1. Bachelor’s Degree in Social Work, Psychology, or related field.
2. Associate’s Degree/ Two years of College (social work, human services, psychology or related fields)
1. Plus, Two (2) years of related work or volunteer experience

Related work/volunteer experience:
1. Direct human or health services to the economically disadvantaged, physically/mentally disabled, substance abuse/dual diagnosed individuals, the elderly, and/or at risk youth
or
2. Four (4) years of related work experience

Preferred Education and Experience:
One year or more experience in homeless services (or related fields (those with history of incarceration, extreme poverty, and those suffering from mental illness or substance abuse disorders, etc.,
preferred, including assessment, evaluation, case planning, referral and follow-up)).

License & Certifications:
Must have dependable, insured transportation, and a valid California Driver License (mileage to be reimbursed) and acceptable driving record.
A DMV printout and proof of insurance will be required.

Essential Functions:
1. Develop and implement an individual housing plan and assessment for each client to determine appropriate permanent housing intervention and service needs.
1. Navigate persons to permanent housing placement or programs that will assist with safe and stable housing based on their eligibility, needs, and choice.
2. Act as a client resource by providing referrals to services available in the community, facilities linkages to said resources with primary focus on housing.
3. Provide one-on-one case management clients to promote resilience throughout the housing navigation process using techniques such as Motivational Interviewing, Nonviolent De-Escalation, and Crisis Intervention (among other techniques).
4. Assist clients in obtaining necessary documents (i.e. birth certificates, social security cards, entitlement benefits information) with the goal of permanent housing acquisition.
5. Assist in completion of housing applications and accompany individuals to housing appointments when needed, when possible collaborates with Housing Program team members to provide clients transportation to necessary appointments.
6. Assist in the development and encourage adherence to a personal budget through credit repair, saving accounts,and other interventions.
7. Prioritize caseload to work highest in need participants and provide clients with appropriate housing resources through providers (TMHA, HASLO, etc.) and private landlords.
1. Work with lower acuity clients to ensure they are locating housing and bringing housing leads to the navigator.
8. Orient and interacts with local landlords to build relationships that will result in housing opportunities for clients.
9. Ensure that there is a “warm” hand-off when individuals are placed into another more suitable housing program.
10. Maintain accurate and complete client files in the Homeless Management Information System (HMIS), daily activity logs, mileage logs, and other reports as directed.
11. Orient and interact with various service providers and community members.

Responsibilities and Duties:
1. Assist, as needed, in training and providing direction to other staff and volunteers.
2. Attend staff meetings and training sessions as required.
3. Must be dedicated to the principles of Housing First, Harm Reduction, and CAPSLO Homeless Services.
4. Must use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices, and act in such a manner as to assure at all times maximum safety to one’s self, fellow employees, clients and children.
5. Perform other duties as needed.

Knowledge, Skills and Abilities:
Knowledge
1. Must have demonstrated knowledge of local human services.
2. Must be computer literate with basic knowledge of Microsoft Word, Excel and data tracking programs.
3. Must become fluent in ClientTrack and HMIS within one month of hire
Skills
1. Must have strong verbal and written communication skills.
2. Must have demonstrated organizational skills in former positions
Abilities
1. Must have the demonstrated ability to motivate and problem solve in former positions
2. Must have the ability to show warmth and appreciation of human growth at all levels and understand the process of gaining trust and credibility with the homeless population.
3. Must be able to relate well to all people of the community regardless of color, national origin, religion, sex, pregnancy, age, marital status, veteran status, sexual orientation, disability or socio-economic level.
4. Must be self-motivated and able to work independently and with minimal supervision
5. Must understand, uphold, and continue working toward accomplishing the mission, strategic goals and performance measures of the agency.

Supervisory Responsibility:
This position has no direct supervisory responsibilities.

Work Environment:
Requires working indoors in a temperature-controlled environment with some exposure to copier and printer chemicals/fumes.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical
1. Position requires intermittent sitting, standing, walking, twisting, and bending.
2. Must be able to lift 30 pounds.
3. Simple grasping and hand manipulation required, as well as reaching above and below shoulder level.

Travel:
Some travel may be required to attend meetings, conferences and training.

Additional Eligibility Qualifications:
1. Must be at least 18 years of age by date of hire.
2. Must comply with the CAPSLO COVID-19 Vaccination Policy, either being fully vaccinated or have an approved exemption.
3. Based on the program, a current TB skin test/Chest X-Ray may be required.
4. Employment is contingent upon meeting all applicable job requirements and background requirements. A criminal history clearance is required prior to employment.
5. Upon hire, agency staff will check Megan’s Law (or the current sexual predator website) to ensure each staff being hired is clear for employment. Agency staff will check the website annually to ensure all program staff are cleared to work.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable Accommodations:
I have read and understand the Essential Functions of this position, including the Responsibilities and Duties. I also acknowledge that the Responsibilities and Duties for this position may change in the future with or without prior notice.
I further understand that I can request a reasonable accommodation, should one be necessary for me to carry out the Essential Functions of this position. I can perform these with or without reasonable accommodation.

Compensation and Benefits Package

Medical, Dental, Vision, Flexible Spending Plan
CAPSLO offers benefits through a group medical, dental, vision, flexible spending account, life and AD&D insurance program. CAPSLO pays the full amount (100%) of the premiums to cover full-time employees, and half (50%) of the premiums to cover eligible part-time employees. Eligible employees may elect, at their own cost, to have medical, dental and vision insurance coverage for their dependents. Additionally, CAPSLO offers a Long Term Disability ("LTD") insurance program for eligible employees.

Retirement Savings Plan
CAPSLO offers eligible employees the opportunity to contribute a portion of their earnings to a Section 403(b) Retirement Plan. Employees are 100% vested upon enrollment into the plan. CAPSLO matches 60% of every dollar contributed up to an annual maximum of 15% of your annual salary (not to exceed IRS limits) after 6 months of employment.

Holidays
Twelve paid holidays during the course of the each calendar year. Employees also receive one extra workday off with pay as a "Personal Holiday."

Vacation/Sick Leave
CAPSLO awards 80-160 hours of vacation annually with a maximum accrual of 320 hours, depending on years of service. Paid Sick time is accrued at 8 hours per month (based on weekly hours) with a maximum accrual of 280 hours. CAPSLO also offers the opportunity to convert unused sick time to vacation and a vacation cash out for eligible employees once a year.

Additional Benefits
CAPSLO offers additional benefits including employee assistance program (EAP), reduced rates for pet insurance, reduced rates for cellular phone service, reduced rates for car rentals, and additional time off for positions classified as exempt, and workers’ compensation insurance.

For questions regarding the application process or open positions, contact the Recruiting Department at 805-544-4355 or email recruitment@capslo.org.

EOE/ V/ ADA/ Drug Free Workplace/ Asset Infused Organization. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, religion, national origin, veteran status, or on the basis of disability.

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