Job description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
PRIMARY PURPOSE: To provide support to colleagues by answering questions, providing explanations, resolving issues and responding to inquiries related to colleague data, programs, policies, practices and procedures.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Serves as a first-level resource for colleague interactions with CR responding to inquiries in a professional, urgent and confidential manner.
- Performs and provides guidance on administrative tasks including, but not limited to, compliance document distribution and collection, verifications of employment and good standing, unemployment claims and review/approval of one-time payments.
- Monitors, troubleshoots and offers instruction for colleague self-service for initiating transactions in the HRIS system.
- Maintains colleague data in compliance with federal and state standards.
- Collaborates with and supports Tier 2 and other Centers of Excellence “COE’s” on general CR programs, initiatives and projects as needed.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
High school diploma or GED required. Bachelor's degree from an accredited college or university preferred.
Experience
One (1) years of related experience or equivalent combination of education and experience required. Experience in HRIS and/or case management tools preferred.
Skills & Knowledge
- High integrity, sound judgment, and discretion regarding the handling of confidential information
- Ability to grasp information quickly and probe effectively when required
- Self-driven with a sense of ownership of work product and accountability
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Knowledge of CR concepts and terminology preferred
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
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