As a Human Resource Manager, you will be responsible for providing critical Human Resources support and overseeing related tasks in a manner that engenders strong teamwork, aligns with relevant laws, and fosters transparency throughout the 120-employee organization of World Foods, Barbur World Foods, and Ya Hala Restaurant. The HR Manager is an integral part of the leadership team makes an impact on the business every day and will be responsible for upgrading our systems and processes to set-up the company for growth.

OUR HISTORY

Since 2004, locally owned World Foods has provided our community with the best selection of international foods, local favorites, fresh produce, meat and seafood, Lebanese specialties, and those from the Pacific Northwest.

OUR CORE VALUES

• Integrity: We do what’s right for our customers, each other, and our business.
• Hospitality: We take pride in providing our customers with a warm and hospitable environment.
• Commitment: We are committed to supporting one another and adapting to business needs.
• Good Food: Our love of food is what makes us excited to go to work every day.

BENEFITS & PAY

• Enroll in comprehensive and affordable medical, dental, and vision coverage for yourself and your dependents after 30 days of employment.
• Receive 50% off all Deli foods and 20% off all other purchases from both World Foods locations.
• Set a schedule that works for the business and for your life.
• Be able to enroll in optional 401K.
• Work in an environment where staff and management are dedicated to the success of the store.
• Compensation commiserate with experience and appropriate for a 120-employee retail organization. Compensation range information will be provided to all qualified candidates during the interview process.

ESSENTIAL JOB FUNCTIONS

The following list encompasses the essential functions of this position. The individual is also responsible for engaging in linked or supporting actions even if those actions are not explicitly stated.

Organizational Development

• Develop and implement HR strategies that are aligned with the organization's goals and objectives.
• Develop and implement employee training and development programs to improve employee skills and prepare them for growth opportunities.
• Manage employee compensation and benefits programs to ensure that they are competitive and in line with industry standards.
• Develop and implement employee retention strategies to ensure that our employees are engaged and motivated.

Leadership

• Demonstrates a deep understanding of the company culture, models it to others and ensures it is instilled throughout the organization.
• Communicates a clear and compelling vision and inspires and motivates others to achieve it.
• Models good citizenship and aligns communication with company values.
• Adopts a whole-company perspective and leads by example, embracing change and guiding others through continuous improvement.
• Builds trust and respect through dependable actions, organization and follow-through.
• Utilizes confident, informative, and effective communication styles, while employing a variety of methods, including active listening, to foster a positive and collaborative work environment.
• Understands group dynamics and promotes a solutions-oriented, adaptable, flexible, and creative approach to problem-solving.
• Prioritizes decisions based on analysis, experience, resources, and circumstances and can make decisive decisions under pressure.
• Demonstrates self-awareness and embraces feedback as a means for professional growth.
• Effectively manages time and priorities, adjusting productivity, efficiency, and speed based on department and store needs.
• Shares ideas and feedback that support the success of the store and company, participating in store leadership committees and meetings.
• As a business partner to the Store and Restaurant Managers, maintains awareness of each business unit's financial performance and serves as a steward of company resources by training, modeling and promoting sustainable behaviors/operations.
• Additionally, performs other duties and tasks as assigned.

Employee and Manager Engagement

• Develop and maintain effective and professional relationships with employees and managers.
• Provide coaching and support to managers and employees which includes, but is not limited to:
  • Offering feedback and advice on resolving sub-standard performance.
  • Offering feedback and providing edits to performance evaluation and self-evaluation drafts.
• Manage employee performance and provide feedback to employees and managers to improve productivity and efficiency.
• Answering questions, addressing concerns, and providing guidance when speaking to employees and management team members about HR related topics.

Recruitment: Effectively manage recruiting activities which includes, but is not necessarily limited to:

• Work with department heads to identify staffing needs and develop recruitment strategies to attract top talent.
• Use current, revised, or newly created job posting document to communicate openings.
• Manage all incoming applications and inquiries.
• Utilize established or newly created pre-screening tool to phone screen potentially qualified applicants; provide notes and applicant resumes to hiring manager in a timely manner.
• Send pre-approved or newly created declination email template to candidates who do not match position requirements; escalate resulting communicate to supervisor when necessary.
• Remove posting in a timely manner.
• Create and send offer letters – track responses and initiate paperwork to start the next step of the onboarding process.

Documentation and Compliance

• Ensure compliance with all legal requirements related to human resource management.
• As needed, create and/or revise existing job descriptions to ensure content accurately reflects the tactical and behavioral expectations linked with each position.
• Maintain all employees’ files which includes appropriately naming, organizing, and separating out employee documents and saving in the appropriate electronic sub-folder.
• Ensure onboarding, off-boarding, and employee change documentation are routed to the correct individuals in a timely manner.
• Ensure benefits and payroll related information is communicated in a timely manner and that related documents are saved in the correct employee files.
• Work in conjunction with management team members, company leaders, and others to ensure that the employee handbook, offer letter templates, performance correction template, employment posters/notices and other related documents are up to date, comply with relevant laws, and are easily accessible.
• Administration and management of employee leave (FMLA, OFLA, FFCRA) and ADA.
• Collect data and submit annual filings including, but not limited to, EEOC, ACA, and 401K.
• Respond to unemployment claims in an accurate and timely manner.
• Proactively seek, understand, and share knowledge about new laws or changes to existing laws; apply gained knowledge to effectively revise existing policies; share revised version and rationale with direct supervisor in a timely manner.

CRITICAL SUCCESS FACTORS

To be success, the individual in this role must consistently:

• Utilize strong professional experience. For this position, we require the individual filling this role to have at least at least four years of related experience.
• Bachelor’s Degree in Human Resources, Business Administration or related fields required, however relevant work experience in lieu of formal education is acceptable.
• Previous food and/or grocery specific industry experience preferred.
• Knowledge of federal, state and local labor laws required.
• Employee relations experience with skills to manage difficult staff interactions required.
• Effectively communicate with co-workers, managers, vendors; be able to read, write, and speak English.
• Experience working or engaging with diverse workforces. Multi-lingual a plus.
• Previous supervisory or management level experience required.
• Experience utilizing ADP Workforce now is strongly preferred.
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook.
• Proactively fulfill the responsibilities of your position and appropriately offer to assist others.
• Adapt to change, embrace new ideas, and bring up concerns in a solution-oriented manner.
• Be attentive to the needs of customers and treat every individual in a warm and welcoming manner.
• Seek out and take advantage of opportunities that will support professional growth and development.
• Actively receive and act upon feedback provided regardless of whether the feedback is requested.
• Be aware of and adhere to rules, policies, and procedures; proactively seek clarification and consistently use common sense.
• As a retail grocer, we operate 7 days/week and 364 days/year and as such work in support of our stores may include evening and weekend hours per the needs of the business.
• Valid Driver License and vehicle required, with ability to travel regularly to company locations.

CAPABILITY REQUIREMENTS

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the company are available to address the following requirements.

• Recognize, interpret, and respond to variety of sounds.
• Sustain concentration and focus in a busy environment.
• Use full range of motion to and utilize fine motor skills.
• Pick up, carry, hold, and deliver items of up to 40 pounds.
• Use direct, peripheral, near, and far vision.
• Sit and stand for prolonged periods of time.
• Be able to remember and adhere to written or verbally shared instructions and directions.