What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k),Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!

In-House Marketing Representative

Full Time

Location: Pocono Mountain Villas by Exploria Resorts Bushkill, PA

Job Summary:

The In-House Marketing Desk Agent will work with speaking to and soliciting qualified In-House guests including owners, exchangers, and renters to attend our vacation ownership presentation or owner’s update presentation when they arrive at the resort. The In-House Marketing Desk Agent will also be responsible for pre-booking owners arriving at the resort using branded and scripted scripts prior to their arrival to attend the Owner Update Presentation.

Responsibilities and Duties:

• Must be motivated and interact with guests to build excitement and prepare them for the presentation.
• Delivers a branded and scripted marketing pitch for each guest type.
• Books qualified In-House guests for a Vacation Ownership or Owner Update Presentation.
• Maintains the site minimum standard for tour production set by management.
• Provides guests with site and area information upon request.
• Remains current on all area attractions, events, and dining options.
• Reports all negative customer experiences to management.
• Responsible for attending all staff meetings and training, as requested by management.
• Performs accurate accounting and reporting of all shifts details as directed by the manager.
• Adhere to company standards and maintains compliance with all policies and procedures.

Qualifications and Skills:

• High School Diploma or Equivalent.
• 1 year of In-House Marketing or OPC experience is required.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Basic mathematical skills, including the ability to calculate percentages and discounts.
• Must be able to work flexible hours and weekends.
• Good telephone skills and face-to-face people skills.

Required Competencies:

• Excellent customer service skills.
• Excellent time management skills, including the ability to organize and manage multiple priorities.
• Ability to establish and maintain cooperative working relationships with internal and external customers.
• Able to use sound judgment, work independently, with minimal supervision.