Job description
In Shop Service Supervisor
Description
In Shop Service Supervisor
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Service Supervisor to join our team specializing in Service for our Distribution Department in Saginaw, Michigan
In this role, you will make an impact in the following ways:
- Supervises employees who install, service, and repair equipment andmachinery.
- Supervises Service Technicians and/or Service Team Leaders, coordinates and schedules.
- Technician work schedules communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
- Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
To be successful in this role you will need the following:
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
- Strong conflict management, decision making and effective communication.
- Strong customer focus and problem resolution.
- Ability to manage competing priorities.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Job SERVICE
Primary Location United States-Michigan-Saginaw-US, MI, Saginaw, Cummins Bridgeway
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting May 6, 2023, 1:15:03 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Onsite
Req ID: 230004NH
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