Income Maintenance Supervisor II – Adult Medicaid
Job description
Position:Income Maintenance Supervisor II – Adult Medicaid
Position Status:Full-Time
Department:Social Services
Salary:$55,645.58
Opening Date:May 4, 2023
Closing Date:May 18, 2023
Position Description:
Employees in this class are responsible for the administrative and technical supervision of the staff of income maintenance caseworkers. The income maintenance programs involved include the following: FNS, WFFA, Medicaid, Low Income Energy Assistance, Child Day Care, and Crisis Intervention. Employee assigns and balances workloads within the unit and coordinates overall workflow. Employee is responsible for ensuring that staff adhere to federal and state standards or policies with regard to the work required in processing income maintenance cases. Work is performed under direct supervision of the Economic Benefits Program Manager.
- Utilizes a structured procedure involving analysis of data on unit performance; identification of strengths and weaknesses; evaluates need for staff, space, equipment, training and justifies same to administration.
- Evaluates performance levels and establishes goals for unit and individual staff members, assuring that benefits that are issued are accurate.
- Continuously assesses workload requirements as determined by an understanding of program policies and anticipated changes.
- Assesses how the workload is impacting quality and timeliness of work done by staff.
- Monitors waiting areas and customer satisfaction to identify any problems that might indicate the need for changes in the way work is accomplished.
- Provides guidance, direction, training and coaching to the employees under supervision.
- Makes decisions regarding leave requested, assuring adequate staff to maintain necessary work flow.
- Ensures maintenance of case records and compliance with program mandates through periodic review and assessment.
- Assures that Resource Management tools are being utilized to maintain the highest quality work attainable.
- Evaluates statistical information to determine that benefits are being delivered within specified time frames.
- Coaches staff in the area of customer service expectations assuring they have the skills to meet these expectations with both internal and external customers.
- Acts as a mediator between clients and staff.
- Exhibits excellent customer service skills and problem-resolution skills when interviewing irate clients who disagree with the action taken on their application or case situation.
- Assures that customers are treated with dignity and respect in all interactions with staff.
- Serves as supervisor to enrollment and eligibility of Medicaid workers.
- Engages in enrollment and eligibility of Medicaid activities including intake, acceptance, eligibility determination, output, case maintenance, customer service.
- Attends trainings as required.
- Work with generated reports, as indicated by Supervisor.
- Conducts Local Fair Hearings upon request when there is disagreement in action taken on client’s case.
- In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations is expected. Employee is required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during, and after the emergency. Employee is also required to participate in relevant exercises and regular preparedness training.
- Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or
- Graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or
- Graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or
- An equivalent combination of training and experience.
- Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience.
Applications may be filed online at www.alexandercountync.gov or by mail to Alexander County Human Resources, 621 Liledoun Road, Taylorsville, NC 28681.
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