Job description

FULL TIME. Preference for fluency in English and Spanish.

Benefits for the Insurance Customer Success Representative Role:

• Dental Insurance
• Medical Insurance
• Vision Insurance
• 401k
• Unlimited PTO
• Competitive base salary
• Training provided

Qualifications for the Insurance Customer Service Account Manager:

• Bachelor's Degree is required
• 2-20, 4-40 license preferred or willing to obtain once hired
• Insurance experience is a plus
• Customer Service experience a plus - In financial or insurance services
• Strong phone contact handling skills and active listening
• Strong attention to detail
• Excellent analytical skills
• Works well in a fast paced environment
• Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Service Account Manager:

• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Process all transfers and audit requests'

'Benefit Conditions: Only full-time employees eligibleThis Company Describes Its Culture as: Detail-oriented -- quality and precision-focused Innovative -- innovative and risk-taking

• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• ChatThis Job Is:
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• A job for which people with disabilities are encouraged to apply

Work Remotely

• Yes

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Day shift

COVID-19 considerations:
We will be working in a hybrid office / work from home setup. We work from home if community spread is unacceptable.

Ability to commute/relocate:

• Saint Petersburg, FL 33701: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: One location

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