Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our McAllen Agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Allstate - Ramirez Insurance Agency we pride ourselves on our outstanding insurance products and customer service.

If you are hard-working and empathetic then the role as Insurance client advisor is for you!

Salary Range: $35000.00 - $50000.00 per year

Benefits

Paid Holidays

Base Salary with Commissions

Paid Time Off (PTO)

Supplemental Insurance

Mon-Fri Work Schedule

Tuition Reimbursement

Hands On Training

Performance Bonuses

Disability Insurance

Responsibilities

• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Educate clients on the insurance policies that best suit their needs at their renewal dates.
• Process customer policy change requests.
• Handle all incoming calls from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Claims follow up calls.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.

Requirements

• 12+ continuous months of Insurance, Financial Services or Call Center experience.
• Possess an upbeat, positive and enthusiastic attitude.
• Excellent Communication/interpersonal skills.
• A Property & Casualty license is preferred but will train good individual to obtain it.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Bilingual, fluent in both English and Spanish is required.

Company Description
We help people from the Rio Grande Valley and all over Texas with their insurance needs for auto, home, life and more. We work with one of the biggest and most prestigious insurance companies in the country. Our service-oriented insurance agency is owned & operated by my family & customers tell us we make them feel like family.