Job description
Description
Home Forward is currently seeking two Intake Specialists to work in collaboration with our Property Management staff and other organizational stakeholders.
The Intake Specialist supports Home Forward’s strategic and operational objectives by performing clerical and technical duties pertaining to applicant eligibility in the housing assistance program; coordinate and participate in the applicant interview process; review and explain Housing Authority policies, procedures and regulations to applicants; and maintain various files, records, logs and reports; and to perform a variety of tasks relative to assigned areas of responsibility.
Some essential job functions include:
- Interview housing applicants to determine eligibility; investigate and verify applicant information for accuracy and completeness; verify and review criminal and eviction history and rent calculations; contact applicants to discuss and clarify informational discrepancies.
- Prepare and issue offer letters to applicants; contact appropriate site staff to arrange viewing and lease signing appointments; communicate with case managers, agency representatives and client advocates to explain unit availability and client eligibility and to request documentation; explain move in procedures and regulations.
- Access and knowledge of EIV, OED, and SAVE reports. Send required verifications to verify applicant’s income, assets, and student status.
- Review and process reinstatement requests, process necessary notifications to applicants.
- Participate in opening of waitlists including but not limited to assisting applicants to apply, enter applications manually if needed, answer phone calls, and assist with documents needed for opening.
- Process and qualify applicant households for the LIHTC program. Send and make required adjustments to LIHTC files as indicated by our 3rd party monitoring agency.
- Perform related duties and responsibilities as required.
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COVID-19 Vaccination Requirement:
To protect the health of the community and employees, effective November 19, 2021, Home Forward requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exemption as a qualification of employment.
This position is represented by AFSCME Local 3135 and will close on Wednesday, December 21, 2022 at 11:59 p.m. This is a hybrid position that includes four (4 ) days on-site and one (1) day of telework.
Compensation starts at $23.79 per hour and Home Forward provides wonderful and competitive benefits, including (please see the benefits tab for full details):
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$1,000.00 Signing Bonus! All new hires to Home Forward will be eligible to receive a signing bonus. This signing bonus is only available for those hired and starting by December 31, 2022. We value our employees and want you to join our team! Please contact the recruiting team for details. -
Generous medical, dental, vision, prescription, and mental health benefits. Employees only need to cover 11% of the cost regardless of plan option!
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PSLF Covered Employer We are a participant in the Public Student Loan Forgiveness (PSLF) plan. This means that by serving your community with Home Forward, your loans could be forgiven.
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Long-Term Savings & Retirement is important for financial wellness and closing the wealth gap. We contribute 12% into each employee’s PERS/OPSRP pension plan as well as contributing a $750 match to your deferred compensation/457b plan each year.
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16 Paid Holidays! - Over three weeks in paid holidays, which includes 4-days of organizational rest.
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Home Office & Internet Stipends We are a hybrid organization and set-up our folks for success! Each new employee will receive a $250 home office set-up stipend, and $150 annually there-after. Plus, we contribute to your internet expenses too.
This is a great opportunity to make an impact in your community, and establish a great career with an organization that cares about its employees.
On-site work will be located at:
Hollywood East Offices
1605 NE 45th Avenue
Portland, OR 97213
Apply today!
Education & Experience Guidelines
Education and Experience Guidelines:
Any combination of experience and education/training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Two or more years of experience working in affordable housing field, property management, or social services
OR
Bachelor’s degree in a related field.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Environment:
Hybrid combination of office setting and telework based in Oregon or Washington. Some travel needed to attend meetings or trainings. Work involves interactions with the general public, applicants, and other staff.
Physical:
Incumbents require sufficient mobility to work in an office setting and operate office equipment; sit for extended periods of time; perform repetitive motion of hands and wrists.
Vision:
Vision sufficient to read small print, computer screens and other printed documents.
Supervision Received and Exercised:
Receives Direction from the Compliance Manager.
The Benefits of Working for Home Forward
In addition to competitive wages and meaningful work, Home Forward offers an excellent benefits package. An outline of these benefits is offered below:
Health, Vision, Alternative Care, and Dental Insurance
Regular full-time employees and part-time employees working more than 20 hours per week have the option upon hire of selecting one of two health insurance plans. Health, vision, alterative care, and vision coverage is effective the first of the month following the date of hire.
Currently, Home Forward offers medical and vision coverage through Kaiser Permanente and Providence Health Plans. Dental coverage is offered through Kaiser and MetLife. Coverage is available for employees, their families and domestic partners.
Retirement Plan
Employees are eligible to participate in the PERS' Oregon Public Service Retirement Plan (OPSRP) after completing a six-month waiting period and working at least 600 hours per calendar year. Home Forward contributes both the employer and employee contribution amounts for all eligible employees. For more information on how this retirement benefits work, go here: https://www.oregon.gov/pers/MEM/Pages/OPSRP-Overview.aspx
Paid Parental Leave
Regular full-time employees working at least 32 hours a week that have worked for Home Forward for one year and are approved for a leave for pregnancy disability or prenatal care, parental leave, leave to care for a spouse or partner experiencing pregnancy disability or needing prenatal care, and/or the adoption of and/or placement of foster children will receive a single credit of 160 hours (4 weeks) of sick leave per leave year added to their sick leave bank on the pay period after Home Forward's approval of their leave.
Deferred Compensation
Employees may also participate in Home Forward's 457 Deferred Compensation plan, a tax-deferred retirement savings option available through payroll deduction. We contribute a $750 match to your deferred compensation/457b plan each year.
Tuition Reimbursement Program
Home Forward believes that providing training and educational opportunities for all employees will enhance the agency as a whole. Any regular employee scheduled to work at least 20 hours a week is eligible for the Tuition Reimbursement Program.
Time Off
Home Forward provides 16 paid holidays each year.
Sick leave accrues at the rate of 4.34 hours per pay period for regular full-time employees, or the equivalent of 13 days per year.
Paid vacation leave accrues at the rate of 3.34 hours per pay period, the equivalent of 10 days or two weeks per year for the first five years of employment. After six months of employment, an additional 3 personal days are added to your vacation balance, and then every first of the year thereafter. Part-time employees accrue sick and vacation leave on a pro-rated basis.
Flexible Benefit Plans
In addition to health, dental and vision insurance, employees may be eligible to participate in flexible spending accounts. The pre-tax payroll deductions can be used to pay for qualified healthcare or dependent day care expenses up to the maximum per plan year as established by the IRS.
Public Transit Discount
Home Forward allows employees to obtain a discounted annual all-zone TriMet transit pass and pay for the pass with pre-tax dollars through payroll deductions.
Short-term and Long-term Disability Insurance
Short-term and long-term disability insurance is available to all regular employees working more than 20 hours per week.
Life and Accidental Death Insurance
Regular full-time employees are provided with life and accidental death and dismemberment insurance. Home Forward pays the full cost of basic employee coverage (up to $150, 000). Supplemental coverage is available for the employee, spouse and/or domestic partner or children of the employee at the employee's expense.
Employee Assistance Program (EAP)
Each employee has access to (6) free confidential counseling sessions each year through our EAP provider.
Regular full-time employees and part-time employees working more than 20 hours per week have the option upon hire of selecting one of two health insurance plans. Health, vision, alterative care, and vision coverage is effective the first of the month following the date of hire.
Currently, Home Forward offers medical and vision coverage through Kaiser Permanente and Providence Health Plans. Dental coverage is offered through Kaiser and MetLife. Coverage is available for employees, their families and domestic partners.
Retirement Plan
Employees are eligible to participate in the PERS' Oregon Public Service Retirement Plan (OPSRP) after completing a six-month waiting period and working at least 600 hours per calendar year. Home Forward contributes both the employer and employee contribution amounts for all eligible employees. For more information on how this retirement benefits work, go here: https://www.oregon.gov/pers/MEM/Pages/OPSRP-Overview.aspx
Paid Parental Leave
Regular full-time employees working at least 32 hours a week that have worked for Home Forward for one year and are approved for a leave for pregnancy disability or prenatal care, parental leave, leave to care for a spouse or partner experiencing pregnancy disability or needing prenatal care, and/or the adoption of and/or placement of foster children will receive a single credit of 160 hours (4 weeks) of sick leave per leave year added to their sick leave bank on the pay period after Home Forward's approval of their leave.
Deferred Compensation
Employees may also participate in Home Forward's 457 Deferred Compensation plan, a tax-deferred retirement savings option available through payroll deduction. We contribute a $750 match to your deferred compensation/457b plan each year.
Tuition Reimbursement Program
Home Forward believes that providing training and educational opportunities for all employees will enhance the agency as a whole. Any regular employee scheduled to work at least 20 hours a week is eligible for the Tuition Reimbursement Program.
Time Off
Home Forward provides 16 paid holidays each year.
Sick leave accrues at the rate of 4.34 hours per pay period for regular full-time employees, or the equivalent of 13 days per year.
Paid vacation leave accrues at the rate of 3.34 hours per pay period, the equivalent of 10 days or two weeks per year for the first five years of employment. After six months of employment, an additional 3 personal days are added to your vacation balance, and then every first of the year thereafter. Part-time employees accrue sick and vacation leave on a pro-rated basis.
Flexible Benefit Plans
In addition to health, dental and vision insurance, employees may be eligible to participate in flexible spending accounts. The pre-tax payroll deductions can be used to pay for qualified healthcare or dependent day care expenses up to the maximum per plan year as established by the IRS.
Public Transit Discount
Home Forward allows employees to obtain a discounted annual all-zone TriMet transit pass and pay for the pass with pre-tax dollars through payroll deductions.
Short-term and Long-term Disability Insurance
Short-term and long-term disability insurance is available to all regular employees working more than 20 hours per week.
Life and Accidental Death Insurance
Regular full-time employees are provided with life and accidental death and dismemberment insurance. Home Forward pays the full cost of basic employee coverage (up to $150, 000). Supplemental coverage is available for the employee, spouse and/or domestic partner or children of the employee at the employee's expense.
Employee Assistance Program (EAP)
Each employee has access to (6) free confidential counseling sessions each year through our EAP provider.
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