Job description

DESKTOP ANALYST – TECHNICAL SUPPORT

We have an excellent opportunity for an IT Desktop Analyst to work with a leader in the telecommunications industry. This is a company that’s thriving!

We are seeking an IT Desktop Analyst with strong customer focus, high energy and collaborative mindset. This Desktop Analyst (Technical Support) will provide day-to-day support for the build and run operations of the end-user computing and technology environment.

Responsibilities of the Desktop Analyst (technical support) include:

• Provide exceptional customer focus and operational support for desktop services.
• Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies.
• Respond to assigned tasks in accordance with pre-defined guidelines while meeting targets for SLA
• Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite-depot service dispatch.
• Maintain accurate and concise service asset and configuration management for desktop infrastructure.
• Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services in accordance with defined roadmaps, strategies, policies and standards.
• Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds, etc).
• Document desktop problems and resolutions and provide to knowledge base administrator
• Utilize SCCM to deploy software and images

EXPERIENCE:

• 3-7 years of experience maintaining and supporting IT / Desktop / Computer systems across an enterprise.
• SCCM, ServiceNow
• Experience working collaboratively with suppliers and third party vendors.
• Able to contribute to operational roadmap, helping to identify and address future opportunities and challenges.

Job Types: Full-time, Contract

Pay: $25.00 - $30.00 per hour

Experience level:

• 3 years

Schedule:

• Monday to Friday

Experience:

• O365: 3 years (Preferred)
• SCCM: 1 year (Required)
• ServiceNow: 1 year (Preferred)

Work Location: Hybrid remote in Canonsburg, PA 15317

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