Job description

Amentum is seeking an IT Network Administrator in San Francisco, CA to provide support to our DHS customers worldwide.

With your fantastic attention to detail and follow-through, you will provide onsite and remote Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile.

You will report to a Team Lead and provide IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier 2 environment. You'll rely on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision.

Responsibilities:

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
• Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
• Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events

Here at Amentum, we are purpose-driven with a fierce commitment to deliver on our promises. We create trailblazing solutions, have unwavering integrity, and embrace inclusion and collaboration. Our team is excited to help customers solve today’s and tomorrow’s problems, giving confidence and reassurance that together we’ll accomplish mission success.

Compensation & Benefits:

HIRING SALARY RANGE: $84,000 - $93,000 (Salary to be determined by the education, experience, knowledge, skills, abilities of the applicant internal equity, and alignment with market data.) This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum, please visit our careers site: www.amentumcareers.com

Minimum Requirements:

• Associate Degree, and at least 6 years of overall work experience, with 5 years in IT-related support experience, preferably through progressive technical roles
• Or a High school diploma/GED, and at least 10 years of overall work experience, with 9 years in IT-related support experience, preferably through progressive technical roles
• At least 3 years of IT support experience in an Enterprise environment (10,000+ end-users)
• At least 1 year of experience in a lead technical role or supervisory position supporting a group of 5 or more
• Experience evaluating system performance results and recommending improvements or optimizations
• Experience functioning as a technical expert across multiple project assignments
• Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.
• Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check as some travel is required (typically less than 20%)
• Must be comfortable wearing a mask and disclosing and/or providing evidence of vaccination status to others
• Must be comfortable working in a Law Enforcement environment, which may consist of locations similar to detention facilities, prisons, or jails
• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

Preferred Qualifications:

• Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
• Ability to apply comprehensive knowledge across key tasks and high impact assignments
• Experience performing IT hardware repairs and installing replacement parts
• Experience planning and leading major technology assignments and projects
• Subject-matter expert with the setup, configuration and administration of servers and backups
• ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

Job Type: Full-time

Pay: $84,000.00 - $93,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• overall work: 6 years (Required)
• IT-related support: 5 years (Required)
• technical supervisory / lead: 1 year (Required)
• Enterprise (around 10k users): 3 years (Required)

License/Certification:

• driver's license and access to personal transportation (Required)

Work Location: In person

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