Job description

We have an excellent opportunity available for an IT Support Center Analyst in our Home Office located in downtown Cincinnati.

Your responsibilities will include:

· Troubleshooting of computer hardware and software and other technology tools, products and peripherals

· Installs hardware, software, networking and peripheral equipment as needed

· Response and support for iSeries related Operator level support requests and troubleshooting

· Responds/resolves incidents and service requests in accordance with expected service levels

· Oversee the execution and completion of assigned tasks

· Logs and tracks all work effort using ITSM tools, and maintains history records and related documentation

· Ability to multi-task in a fast-paced environment while delivering high standards of customer service

· Demonstrates and actively promotes an understanding and commitment to the mission of Roto-Rooter through performing behaviors consistent with the organizations’ values

Requirements include:

• Associate’s degree in related field
• 3-5 years’ experience in related technical support role
• Operator level IBM iSeries/ AS400 experience
• May consider an equivalent combination of education and experience

Applicable Technical Certifications:

• Microsoft MTA, MCSA, MCSE
• CCNA, Networking +
• ITIL Foundations preferred
• HDI Support Center Analyst preferred

In return for your commitment to service excellence, we will provide you with competitive earnings potential, benefits package, and more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Experience:

• Help desk: 2 years (Required)

Work Location: In person

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